Operations Director

The HUB hotel is seeking a results-driven Operations Director to oversee the day-to-day operational efficiency of our Rooms, Sales, and Food & Beverage (F&B) departments while maximizing overall revenue performance. This strategic role blends operational oversight with a strong analytical focus on pricing, yield strategies, and profitability across all revenue streams.

Key Responsibilities:

1. Hotel Operations Management (The HUB hotel)

Oversee the academy’s internal hotel operations, including front office, housekeeping, F&B, and maintenance.

Set and maintain operational SOPs to match real-world hotel standards.

2. Revenue Management and Strategy

Develop and execute revenue optimization strategies across Rooms, Sales, and F&B.

Analyze performance data (occupancy, ADR, RevPAR, F&B covers, spend per guest) to guide decision-making.

Collaborate with department heads to implement dynamic pricing and upselling strategies.

Conduct competitive market analysis and forecasting to identify trends and opportunities.

Monitor booking pace, segment mix, and channel performance to ensure revenue targets are met

3. Student Services & Experience

Coordinate non-academic support services (housing, uniforms, meals, extracurricular activities).

Foster a guest-service mindset among students through modeling best practices.

Handle feedback, complaints, and incident reporting processes.

4. Facilities and Asset Management

Ensure all learning and operational facilities are safe, well-maintained, and properly equipped.

Manage vendors, contractors, and service providers.

5. Financial and Administrative Reports

Manage budgeting for operations-related costs (supplies, repairs, service contracts).

Monitor and control expenses according to approved budgets.

6. Team Management

Supervise operational staff (e.g., housekeeping attendants, maintenance staff, front desk officers).

Provide training and performance feedback to the operations team.

7. Facilitating Skills

Lead and facilitate operational meetings with internal teams and stakeholders.

Facilitate VET by EHL program, conduct workshops or training sessions on operational excellence, service standards, and teamwork for both staff and students.

8. Health, Safety & Compliance

Ensure adherence to health, safety, and hygiene standards.

Maintain compliance with educational and hospitality regulatory requirements.

Other duties assigned by the management

• Mức lương canh tranh
• Đóng các loại Bảo hiểm 100% trên lương.
• Hỗ trợ ăn ca
• Tiền thưởng phí phục vụ hàng tháng và Thưởng lương tháng 13 dựa trên doanh thu công ty.
• Tiền thưởng các ngày Lễ lớn trong năm
• 15 ngày nghỉ phép/ năm
• Phúc lợi Công đoàn
• Tham gia các lớp huấn luyện kĩ năng nghiệp vụ Giảng viên theo tiêu chuẩn VET by EHL Thuỵ Sĩ

Bachelor’s degree in Hospitality Management, Hotel Operations, or a related field

5+ years of experience in hotel operations at the similar role

Strong operational and service management experience in hospitality/hotel environment

Excellent communication and interpersonal skills

Strong leadership and people management skills

Organizational and time management abilities

Problem-solving and decision-making skills

Facilitation skills: able to guide discussions, encourage participation, and drive team alignment

Familiarity with hospitality training or education environment is a strong advantage

Proficiency in English and Vietnamese

Experience working in an educational setting is a plus