Reception Manager / Quản lý Lễ tân

You will also act as a liaison for maintenance, coordinating with management to address any maintenance or malfunctioning equipment within the hotel.

It’s also your responsibility to support Mad Monkey in achieving its Vision and Mission:

Vision: Mad Monkey – The World’s Best Hostel

Mission: To connect the world through adventure and experience.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

Main duties and responsibilities:

• Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone or at the counter.
• Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.
• Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the General Manager / Hostel Manager for quick repair in order to ensure guests comfort and satisfaction
• Train receptionist team in front office tasks
• Oversee team member on a daily basis
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate team members on front office standards
• Supporting, training, and supervising the reception team.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling team member shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

• Negotiate base on the experiences / Mức lương thỏa thuận theo kinh nghiệm.
• 13th month salary/Có lương tháng thứ 13
• Probation with full salary/Thử việc nhận full lương
• Company will pay full insurance fee and base on actual salary./ BHXH theo lương thực tế.
• Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
• Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
• Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
• Team building/Year End Party.
• Training Courses/Được đào tạo.
• Other will follow The Labour Law/Các chế độ khác theo luật Lao Động

• Experience in an equivalent position in a restaurant/bar in a hotel/hostel/resort environment is an advance.
• Agility, honesty, effective communication skills, willingness to work in shifts, overtime, public holidays.
• Ability to communicate in English
• Skilled in handling situations, under high pressure;

Hotline HR Dept 0246*******