Chuyên viên Chăm sóc khách hàng
- Hạn nộp: 06/06/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Giờ hành chính
Vui chơi & giải trí
Nhân viên
06/05/2025 18:00
Mô tả công việc
1. Customer Service Management
- Develop ideas to enhance customer’s satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Support events, promotion as being required
Quyền lợi được hưởng
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Yêu cầu công việc
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from Mon to Fri (08:30 - 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
Yêu cầu hồ sơ
- Resume

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
Quy mô: 100 - 499
Lotte Mall West Lake Hanoi, 272 Võ Chí Công, Phú Thượng, Tây Hồ, Hà Nội
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https://lottemallwestlakehanoi.vn/
Lotte Properties Hanoi Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Mall West Lake Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, a 5-star hotel, world-class serviced residence, prime grade intelligent office, and shopping mall. A strong point of the Lotte Mall West Lake Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam which have a 5-floor shopping mall, cinema, hypermarket, and aquarium.
Thông tin liên hệ
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Hà Linh - Human Resources Assistant
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