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Chuyên viên Chăm sóc khách hàng

  • Hạn nộp: 06/06/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Customer Service Management

- Develop ideas to enhance customer’s satisfaction

- Resolve all customer queries and complaints

- Give proposal on the solution to prevent arising issues or complaints

- Research & making strategy to enhance the service quality for normal customers and VIP customers

2. Service Training

- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff

- Update training materials, create new training courses

3. Front Office Supervision

- Managing and training Front Office staff

- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site

- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities

- Support events, promotion as being required

Quyền lợi được hưởng

  • Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
  • Training & development: Personal development course, professional training course, solf skill training course...
  • 15 paid-leave annually; Social, Health, Unemployment insurance
  • Health care scheme: PVI Health insurance; Annual health check
  • Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
  • Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities

Yêu cầu công việc

  • Bachelor degree, any majors, good looking appearance
  • At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
  • Good verbal and written communication in English and Vietnamese
  • Be careful & accurate, have good team-work and communication skills
  • Can work under high pressure and self-motivation
  • Working time: 5 days/weeks from Mon to Fri (08:30 - 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires

Yêu cầu hồ sơ

  • Resume
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Chế độ đãi ngộ5/10
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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • Lotte Mall West Lake Hanoi, 272 Võ Chí Công, Phú Thượng, Tây Hồ, Hà Nội
  • https://lottemallwestlakehanoi.vn/
  • Lotte Properties Hanoi Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Mall West Lake Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, a 5-star hotel, world-class serviced residence, prime grade intelligent office, and shopping mall. A strong point of the Lotte Mall West Lake Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam which have a 5-floor shopping mall, cinema, hypermarket, and aquarium.

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