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Reservation Agent - Nhân viên Đặt phòng

  • Hạn nộp: 30/05/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Vị trí
Nhân viên
Cập nhật
07/05/2025 14:19

Mô tả công việc

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Quyền lợi được hưởng

• Competitive salary & Service charge

• 14 annual leave days per year

• 05 working days per week - 2 days off per week

• To be entitled to the prescribed insurance

• Training and career development by MARRIOTT INTERNATIONAL.

• Employee discount rates for Room and F&B at Marriott Hotel.

Yêu cầu công việc

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Yêu cầu hồ sơ

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  • 02835209999 (Ext: 4305)
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • 39 Đường Lê Duẩn, phường Bến Nghé, Quận 1, TP. Hồ Chí Minh, Việt Nam
  • JW Marriott Hotel & Suites Saigon elevates the standard of luxury hospitality in Ho Chi Minh City with intuitive amenities and inspiring spaces to help every guest relax and recharge. The hotel comprises two distinct towers; the 21-story hotel tower features 305 elegantly appointed rooms and suites, while the 31-story residential tower houses 260 exceptional one- to three-bedroom apartments, all of which offer panoramic views of the skyline and Saigon River. This diverse accommodation makes the hotel the perfect choice for couples, families, corporate executives and meeting delegates on short or extended breaks in Ho Chi Minh City. Meeting planners can wow their delegates with 1,200 square meters of world-class conference and banqueting space, including a grand ballroom, a large pre-function area and six stylish meeting rooms. Memorable moments can be savored at a choice of five vibrant dining and social venues, creating outstanding options for every culinary occasion

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