Reservation Agent

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments, cancellation, noshow to reservations such as extensions, early departures, etc.

• Arrange accommodation and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Record all special request into PMS, ensure to avoid any miscommunication

• Coordinate and communicate with all other departments to ensure a smooth operation

• Follow up payment as COD, do prepayment

• File and organize departmental documents, maintain stationery and office supplies for the department

• Prepare monthly staff attendance report for Payroll processing

• Perform duties and responsibilities in a confidential manner when applicable

• Report any equipment failures/problems & repair requests to Maintenance Department

- 05 working days or 40 hrs per week

- Social - Health Insurance per labor law

- Uniform 

- Free Accommodation at nice, modern and comfortable staff house.

- On board Travel expense support 

- Employee of the Month / Quarter / Year Award 

- Birthday Celebration 

- Year End Party 

- International working environment with many Expatriates

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

• Good communication skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Well-presented and professionally groomed at all times

• Diploma education

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

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