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Chuyên trang đào tạo 
Việc làm thêm
S1 - Guest Experience Maker (Chinese Speaking) / Nhân viên Chăm sóc Khách hàng Tiếng Trung
- Hạn nộp: 15/11/2026
- Mức lương: 10.000.000đ - 12.000.000đ
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
31/10/2026 20:41
Mô tả công việc
- Warmly welcome guests in a boutique-style, professional, and heartfelt manner, reflecting Silverland’s unique character.
- Regularly update and remember guest profiles to personalize services (music preference, favorite tea, room style, etc.).
- Prepare WOW moments and surprise elements to positively impress guests.
- Proactive greetings with guests during their stay involve anticipating their needs and welcoming them with a positive attitude, creating a more enjoyable experience.
- Respond to guest requests, suggestions, and complaints promptly and in accordance with standard procedures.
- Escort and assist guests and special guests from the check-in phase to check-out.
- Monitor and analyze guest feedback from Google and OTA platforms (TripAdvisor, Book*******, etc.).
- Coordinate with related departments to address negative feedback and propose service improvements.
- Ensure Silverland’s brand image is consistently and positively presented across all review platforms.
- Work closely with Housekeeping, F&B, and Front Desk teams to ensure seamless guest service.
Quyền lợi được hưởng
- Competitive salary + monthly service charge.
- Good comment online, commissions...
- Professional and friendly working environment with an open and boutique service culture.
- Duty meals, uniforms, and full social insurance benefits.
- Career growth and promotion opportunities within the Silverland Hotels Group.
Yêu cầu công việc
• At least 6 months – 1 year of experience in guest service, front desk, or guest relations.
• Fluent in Chinese and English.
• Strong communication and interpersonal skills, with flexibility, empathy, and proactiveness.
• Professional appearance and manner.
• Understanding of boutique hospitality and personalized service standards.
Yêu cầu hồ sơ
- Contact: 0901****** (Ms. Thư)
- Email:hr.benthanh(acong)silv****************
- Address: Silverland Bến Thành - 15-19 Nguyễn An Ninh, Phường Bến Thành, TP. Hồ Chí Minh
Nộp hồ sơ ứng tuyển
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Quy mô: 500 - 999 ![]()
14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, VietnamCombining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!
Quy mô: 500 - 999 
14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
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