Wink Hotel Hai Phong | Restaurant Supervisor I Bar Supervisor | Giám sát nhà hàng/Bar (BEER GARDEN)

Wink Hotel Hai Phong | Restaurant Supervisor I Bar Supervisor | Giám sát nhà hàng/Bar (BEER GARDEN)

Restaurant Supervisor/ Bar Supervisor is generally accountable for all of the daily Beer garden function operations at Wink property. Additionally, Restaurant Supervisor/ Bar Supervisor’s focusses are including overseeing the inventory, including food and beverages, supplies and other restaurant equipment. This role is also assisting the Area Operations Manager to do the recruitment, manage team members, as well as provide on the job training according to Wink standards.

Restaurant Supervisor/ Bar Supervisor is also the person in-charge of the F&B function operations during her/his shift reporting directly to the Area Operations manager and needs to provide cross - functional support to the Wink team.

- 12 Annual leave days per year

- Active, balance and professional working environment

- Fun and playful internal activities

- Meal allowance

- Uniform

- Full social insurance on basic salary

• Clear, confident in all means of communications

• Self-motivated, proactive, and takes initiative

• Demonstrates self-esteem, self-management, integrity and honesty

• Passionate about customer service and serving others

• Hospitable and empathic listener

• Multi-tasker; manages time and prioritizes effectively

• Thoughtful, observant, creative in delivering guest satisfaction

• Process-oriented, detail-minded, organized

• Accountable, responsible, reliable

• Able to stay calm and positive under pressure

• Thrives in fast-paced, changing environment and shows agility

• Analytically minded, decisive, creative and thoughtful problem-solving

• Resilient to adversity, adaptable to change

• Embraces Vietnamese identity and builds loyalty for the future

• Embraces diverse cultures and being a team player

• Embraces and drives “Wink” personalization, brand and culture

Guest Engagement

• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences

• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

• Taking initiative and proactive approaches when handling guest preferences, requests and concerns

• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

• Ensuring that functions achieve or exceed guests’ expectations

• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company

• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement

• Communicating all goals and results with the FOH and BOH team members

• Promoting teamwork and morale among all departments and members at all levels and functions

• Leading by example while demonstrating self-confidence, energy, enthusiasm and humility

• Identifying and recognizing outstanding individual and team performance on a continuous basis through non-traditional and genuinely encouraging reward and recognition programs

• Assisting Area Operations Manager and Wink M Headquarters in meeting and exceeding company goals

• Ensuring that the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required

• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements

• Proactively provide cross - functional support to the Wink Space team to fulfill and ensure the service flow without any interruption