Quản lý chăm sóc chủ nhà/Owner Relations Manager

1. Villa Owner Relations:

• Act as the primary contact point for all villa owners. (Assist all owners on site, Reply to all owners emails, Meet all owners)
• Address and resolve any inquiries, concerns, or requests from villa owners in a professional and timely manner.
• Coordinate villa maintenance, garden, housekeeping, and other service requests with relevant departments.
• Send garden reports to all owners monthly (including pictures sent from Garden HOD)
• Send all maintenance emails for feedback of work done (including pictures sent by Chief Engineer)
• Follow the new APP and discuss any issues and update owners feedback
• Arrange all parties / weddings/functions for owners
• Prepare and send out regular owner communications including updates, newsletters, notices of maintenance schedules, etc.
• Organize and host villa owner meetings, feedback sessions, and engagement activities.
• Assist in translating emails / meetings as needed

2. Operational Support:

• Assist the General Manager/ Hospitality Manager with daily resort operations as needed, particularly where they intersect with owner relations.
• Coordinate between departments (housekeeping, security, F&B, engineering) to ensure smooth villa operations.

3. Reporting & Administration:

• Prepare regular reports for the General Manager and Hospitality Manager, including owner feedback summaries, service metrics, and operational challenges.
• Draft internal and external announcements related to villas or owner services.
• Maintain up-to-date documentation related to each villa and its owner.

4. Additional Duties:

• Assist in handling complaints and disputes with discretion and professionalism.
• Monitor service quality and propose improvements to elevate the owner experience.
• Support the development and implementation of owner-related policies and procedures.
• Other duties assigned by the General Manager or Hospitality Manager.

• Competitive salary based on capability.
• Meal and accommodation support if needed.
• Professional working environment with long-term career opportunity.
• Training and development of soft skills and high-end service knowledge.
• Full social insurance, health insurance, and unemployment insurance according to regulations.

• Education: Bachelor’s degree in Hospitality, Business Administration, Communications, or related fields.
• Experience: Minimum 2-3 years in hospitality, guest relations, or customer service, preferably in a luxury resort or villa management context.
• Languages: Fluent in Vietnamese and English (spoken and written).

Skills:

• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• High attention to detail and discretion in handling confidential matters.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and work under pressure in a dynamic environment.

Personal Attributes:

• Friendly, patient, and service-oriented.
• Professional appearance and demeanor.
• Team player with a proactive attitude.

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Liên hệ:

Địa chỉ: Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, tỉnh BR-VT. 

Phone number: Ms.Trang (039 435 1009 - Zalo)