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Guest Relation Officer/Nhân viên Quan hệ Khách hàng
- Hạn nộp: 31/07/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Nhân viên
16/06/2025 17:41
Mô tả công việc
Where every detail tells a story - including yours
La Veranda Resort Phu Quoc - MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.
As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.
If you are enthusiastic about hospitality, fluent in Chinese and English and dedicated to going above and beyond, we invite you to become part of our MGallery story.
Key Responsibilities:
- Provide warm, professional, and personalized service to all guests.
- Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
- Greet VIP guests and manage airport arrivals and departures.
- Support Reception with check-in/check-out procedures when needed.
- Monitor bell and driver service in collaboration with the Receptionist.
- Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
- Update guest profiles (including email) in the Smile System and record monthly guest feedback.
- Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
- Stay informed about room types, rates, promotions, and hotel services.
- Handle guest requests, preferences, and special occasions with care and efficiency.
- Maintain cleanliness and uphold grooming standards.
- Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
- Attend mandatory training and uphold operational standards.
Quyền lợi được hưởng
- Mức lương cạnh tranh/Competitive salary
- Phí phục vụ hàng tháng theo doanh thu/service charge monthly based on revenue
- Được cung cấp nhà ở, 3 bữa ăn/ngày/Housing, 3 meals per day
- Bảo hiểm xã hội theo quy định của pháp luật/Social insurance according to law
- Môi trường làm việc chuyên nghiệp, quốc tế/Professional and International working environment
- Cơ hội làm việc với nhiều khách sạn khu nghỉ dưỡng của Accor ở Việt Nam và trong khu vực/Opportunities working at other Accor hotels /resorts in Vietnam and other countries
Yêu cầu công việc
- Significant experience in a customer-service position, 1-3 year experience on the same position.
- Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
- Fluent in Chinese and English
- Strong interpersonal and communication skills.
- Ability to work independently and make sound decisions.
- Well-groomed, positive attitude, and team-oriented mindset.
- Familiarity with property management systems (Smile system knowledge preferred).
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô: ![]()
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Tran Hung Dao Street, Ward 7, Duong Dong Town, Phu Quoc Island, Vietnam-
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https://laverandaresorts.com
A MANSION BY THE SEA Positioned on the picturesque sands of Phu Quoc Island in Vietnam’s idyllic southwest, every detail at La Veranda – a member of the MGallery by Sofitel Collection – has been inspired by the grandeur of a French colonial mansion. Cocooned by lush tropical gardens, the deep private balconies, high ceilings and unique period collectibles furnishing all 74 spacious rooms transport you to a bygone era when life was slower, simpler. Ideal for romance, spa vacations and intimate weddings. INSPIRED BY HISTORY The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine. Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors. Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house. AWARDS The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards. Asian Lifestyle Tourism Awards Winner 2017 Outstanding Beach Resort Luxury Travel Guide Asia & Australasia Awards 2016 Luxury Boutique Hotel of the Year – Vietnam TripAdvisor 2017 Travellers’ Choice 2016 Travellers’ Choice 2015 Hall of Fame ON MGALLERY BY SOFITEL MGallery by Sofitel is AccorHotels’ collection of inimitably enchanting, unique boutique hotels offering the excellence of hospitality “à la française”. MGallery by Sofitel has 85 unique and fascinating addresses in 23 countries around the world, all of which are havens for those who relish off-the-beaten-track experiences. Each address is remarkable for its singular personality and deep-rooted local history. AccorHotels, the world’s leading hotel operator, is present in 95 countries with more than 4,000 hotels and 240,000 employees
Quy mô: 
Tran Hung Dao Street, Ward 7, Duong Dong Town, Phu Quoc Island, Vietnam
Thông tin liên hệ
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