Executive, Membership and Guest Services (Mandarin/Korean Speaking)

SCOPE OF WORK

The Executive is responsible for executing all tasks related to membership acquisition, data accuracy, and providing exceptional customer services to Membership & Guest services members. Ensure compliance with all standard operating procedures and audit protocols while supporting daily operations and guest engagement.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Manage membership acquisition processes and maintain accurate, up-to-date membership database records.
• Ensure all operational and audit protocols are adhered to at the casino membership counter.
• Assist the Supervisor in maintaining and troubleshooting IT peripherals and liaise with the IT support team for system downtime and equipment maintenance.
• Provide responsive and professional guest service on the floor as part of mass floor player engagement.
• Respond to guest and interdepartmental inquiries via phone, email, or in person regarding membership and loyalty programs.
• Maintain a thorough understanding of the company's offerings, including promotions, events, room categories, dining options, and entertainment schedules.
• Collaborate with the gaming operations team to educate members on loyalty program benefits.
• Support and participate in promoting special events via telephone outreach and in-person interactions.
• Communicate effectively with current, new, and past guests through verbal and written channels to answer questions, extend invitations, and resolve issues.
• Perform other duties as assigned by the Line Manager, Head of Division, or Company Management.

Professional and multicultural working environment

Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, …)

Big-scale project in central Vietnam

Career Development Opportunity

• Prior experience in a similar position is strongly preferred.
• Proficient in writing, speaking, reading and listening of Korea, Mandarin.
• Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can-do attitude.
• Be able to work flexible hours.
• Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
• Neat and professional grooming and appearance.
• Minimum High school diploma or equivalent.