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29149 1

EXPLORER'S STAFF

  • Hạn nộp: 15/08/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Nước ngoài
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
10/07/2025 15:42

Mô tả công việc

MAIN RESPONSIBILITIES

• Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests.

• Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.

• Assist the Pursers Department with guests' immigration formalities, when needed.

• Maintain a working cash float, collect payments and register credit cards, for processing. It is your responsibility to ensure that there are no shortages; assist guests with onboard accounts and any queries they may have.

• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.

• Undertake concierge duties such as booking restaurants, golf and other activities ashore.

• Ensure that there is sufficient printed materials for the guests at all times (Viking Daily, shore excursions booking forms, port maps, etc.).

• Facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions.

• Coordinate all shore excursions including the audio equipment required for each excursion.

• Serve as a Viking Ambassador at all times, in accordance with Viking’s STAR Service Standards.

• Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.

• Manage service according to guest flow, embarkation & disembarkation and all onboard activities.

• Ensure a smooth disembarkation process, by providing assistance with online check-in, when needed, and transfer arrangements, if not arranged by Viking.

Quyền lợi được hưởng

BENEFITS

• Monthly salary is paid via on-board Visa card, no tax deduction.

• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.

• Health insurance is provided during the contract period (not applicable to vacation).

• All crew have life insurance at $100,000 death in service benefit.

• No charge for crew laundry facilities, including detergent dispensers.

• Free Wi-fi on-board.

• Medical and visa expenses will be reimbursed on the first payroll against original receipts.

• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.

• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.

• Two-crew only recreational areas (indoor and outdoor).

• Access to the guest gym after 10 PM.

Yêu cầu công việc

BACKGROUND • A required minimum of one year’s experience in a front of house role at a premium brand hotel or resort.

• Shipboard experience is preferred.

• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.

• Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.

• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.

• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required

Yêu cầu hồ sơ

APPLICATION

• Updated C.V. without employment gaps is needed; to note any unemployment.

• References and appraisals for at least 2x last contract.

• Work employment certificate for last 2 years.

• Company references.

• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.

• Incomplete application will not be considered.

GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • 5th Floor, Dong Phuong Building, 4/B1 Lot 26BC, Le Hong Phong Str., Dong Khe Ward, Ngo Quyen District, Hai Phong City, Viet Nam
  • https://globalcs.asia
  • Tên công ty: CÔNG TY TNHH GCS VIỆT NAM (Tên giao dịch: GCS VIETNAM CO., LTD.) Lĩnh vực hoạt động: Tuyển dụng lao động làm việc trên tàu du lịch quốc tế Địa chỉ: Tầng 5, toà nhà Đông Phương, số 4/B1 lô 26BC đường Lê Hồng Phong, phường Đông Khê, quận Ngô Quyền, Tp. Hải Phòng Thành lập: Ngày 03/ 07/ 2017 Mã số doanh nghiệp: 0201796769

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