EXPLORER'S STAFF
- Hạn nộp: 15/08/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
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Nước ngoài
Làm theo ca
Tiền sảnh
Nhân viên
10/07/2025 15:42
Mô tả công việc
MAIN RESPONSIBILITIES
• Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests.• Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.
• Assist the Pursers Department with guests' immigration formalities, when needed.
• Maintain a working cash float, collect payments and register credit cards, for processing. It is your responsibility to ensure that there are no shortages; assist guests with onboard accounts and any queries they may have.
• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.
• Undertake concierge duties such as booking restaurants, golf and other activities ashore.
• Ensure that there is sufficient printed materials for the guests at all times (Viking Daily, shore excursions booking forms, port maps, etc.).
• Facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions.
• Coordinate all shore excursions including the audio equipment required for each excursion.
• Serve as a Viking Ambassador at all times, in accordance with Viking’s STAR Service Standards.
• Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• Manage service according to guest flow, embarkation & disembarkation and all onboard activities.
• Ensure a smooth disembarkation process, by providing assistance with online check-in, when needed, and transfer arrangements, if not arranged by Viking.
Quyền lợi được hưởng
• Monthly salary is paid via on-board Visa card, no tax deduction.
• Five (5) paid vacation days for each month worked is included in the salary; this is accumulated and only paid at the end of the contract.
• Health insurance is provided during the contract period (not applicable to vacation).
• All crew have life insurance at $100,000 death in service benefit.
• No charge for crew laundry facilities, including detergent dispensers.
• Free Wi-fi on-board.
• Medical and visa expenses will be reimbursed on the first payroll against original receipts.
• The company covers flights and transfer to the vessel from and to your nearest international airport of your country of residence; hotel overnight is optional for long-distance travels.
• Uniform is provided; including shoes and safety equipment, and maintained by our main laundry.
• Two-crew only recreational areas (indoor and outdoor).
• Access to the guest gym after 10 PM.
Yêu cầu công việc
• Shipboard experience is preferred.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required
Yêu cầu hồ sơ
• Updated C.V. without employment gaps is needed; to note any unemployment.
• References and appraisals for at least 2x last contract.
• Work employment certificate for last 2 years.
• Company references.
• All documents should be sent via email. We will contact you for further requirements of other documents needed after we receive these documents.
• Incomplete application will not be considered.
GCS Vietnam will process your documents to match the position you are applying for before submitting your application to VIKING.
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Quy mô:
5th Floor, Dong Phuong Building, 4/B1 Lot 26BC, Le Hong Phong Str., Dong Khe Ward, Ngo Quyen District, Hai Phong City, Viet Nam
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https://globalcs.asia
Tên công ty: CÔNG TY TNHH GCS VIỆT NAM (Tên giao dịch: GCS VIETNAM CO., LTD.) Lĩnh vực hoạt động: Tuyển dụng lao động làm việc trên tàu du lịch quốc tế Địa chỉ: Tầng 5, toà nhà Đông Phương, số 4/B1 lô 26BC đường Lê Hồng Phong, phường Đông Khê, quận Ngô Quyền, Tp. Hải Phòng Thành lập: Ngày 03/ 07/ 2017 Mã số doanh nghiệp: 0201796769
Thông tin liên hệ
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Kim Thanh - Managing Director
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