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FO - Duty Manager
- Hạn nộp: 27/09/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
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Làm theo ca
Tiền sảnh
Outlet Manager
25/08/2026 16:29
Mô tả công việc
- Operational Supervision:
- Oversee the day-to-day operations of all departments during the shift.
- Ensure all guest services are delivered in line with resort standards.
- Monitor cleanliness, safety, and service quality throughout the property.
- Guest Relations:
- Be the main contact for VIPs, long-stay guests, or guests with special requests.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure a personalized and welcoming experience for all guests.
- Crisis & Emergency Handling:
- Act as the Manager on Duty in case of emergencies (medical, fire, power outage, etc.).
- Ensure all incidents are documented and reported to senior management.
- Team Coordination & Support:
- Assist and support front office, housekeeping, F&B, and security teams as needed.
- Ensure departments are adequately staffed and functioning efficiently.
- Conduct shift briefings and communicate important updates to teams.
- Administrative Duties:
- Prepare daily shift reports, including guest issues, VIP arrivals, incidents, etc.
- Monitor room availability and coordinate with reservations/reception for any overbooking or early departures.
- Ensure handover between shifts is clear and complete.
Quyền lợi được hưởng
- Working 5.5 days per week.
- Full salary and service charge provided during the probation period.
- Competitive salary, with staff accommodation or transportation allowance provided.
- Full benefits including insurance, annual leave, and holiday bonuses.
- Relocation support and annual home visit benefits.
- Annual Leave: 12 days of annual leave, with 1 additional day added each year.
- Employee Birthday: one paid day off and birthday gift.
Yêu cầu công việc
- College or Bachelor’s degree in Hospitality Management or a related field.
- Minimum of 2 years’ experience in the applied position., preferably in a 4-5 star hotel/resort.
- Excellent communication skills in English (additional languages are a plus).
- Strong knowledge of OPERA PMS.
Yêu cầu hồ sơ
- Join us and grow your career with WorldHotels Long Beach Resort Phu Quoc!
- Apply now: careers[a còng]worl********************
- Hotline: 0383******
- Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên GiangWorldHotels™ is a curated collection of independent upscale and luxury Resorts in remarkable destinations around the world. Part of BWH® Resorts, a global hospitality group with more than five decades of experience, WorldHotels celebrates the spirit of independence by connecting guests with authentic service, meaningful experiences, and a genuine sense of place - grounded in quality, individuality, and sustainable hospitality. WorldHotels Long Beach Resort Phu Quoc is located in the heart of Phu Quoc Center along the island's most sought-after stretch of Long Beach. With 465 Modern Rooms spanning garden-view retreats, elegant sea-view rooms, and panoramic ocean-view suites, the resort also features 2 Restaurants, 2 Bars, 2 Cafés, 4 Swimming Pools, PearlSense Spa, a Fitness Centre, and 3 Family-Friendly Outlets - a complete coastal sanctuary for every traveller. At WorldHotels Long Beach Resort Phu Quoc, we believe that people are at the heart of every exceptional experience. Guided by our Earth, People, and Community (EPC) commitment, we are dedicated to caring for our people and the communities we serve - creating an environment where you are challenged to grow, inspired to excel, and supported every step of the way
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên Giang
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