SENIOR ROOM SUPERVISOR/GIÁM SÁT BUỒNG PHÒNG CẤP CAO

• To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
• To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis

Operations:

• To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
• To inspect all Vacant Rooms, checkout rooms, and departures daily.
• Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
• Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead daily A daily housekeeping briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
• Ensure self and the team use the Resident’s and Guests name when greeting

Administration:

• To manage the par level stock and usage of cleaning products and equipment.
• Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

• Willing to learn and work under high pressure.
• A professional certificate is preferred.
• Previous experience in a similar position at a 5-star resort.
• Able to perform leadership skills.
  

• Option 1: Submit your application via Hoteljob, via Zalo 037 368 0328, or via email to giang.nguyenhuong[at sign]movenpick.com
• Option 2: Submit your application in person at the security gate of Mövenpick Resort Cam Ranh

*Only suitable candidates will be contacted for an interview.*