Assistant Manager/Manager, Training & Development

The Manager, Training & Development (T&D) is responsible for overseeing the planning and implementation of the resort's training and development programs, ensuring that they align with business objectives, priorities and enhance employee performance. The incumbent will also support employee engagement initiatives and contribute to internal and external communications. Key responsibility areas include:

Training & Development

• Developing training strategy and plan in alignment with business objectives and organizational priorities.
• Designing and delivering training initiatives.
• Designing, facilitating/co-facilitating and/or support the planning and delivery of supervisory, managerial skills development programs.
• Overseeing compliance and mandatory training.
• Measuring training impact and effectiveness.
• Managing budgets and external training vendors.

Employee Engagement & HR Support

• Supporting the development and implementation of employee recognition and engagement initiatives.
• Supporting other HR functions as needed.
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KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Training & Development

• Assist in managing the overall planning, development, and implementation of training and development programs at the resort, ensuring alignment with the resort’s strategic objectives and priorities.
• Coordinate with relevant stakeholders, conduct needs assessments and develop training solutions that address skill gaps and enhance employee performance.
• Design, develop, and deliver engaging training programs using various learning methods, including instructor-led training, e-learning, and blended learning approaches.
• Assist in the design and delivery of the resort’s supervisory & managerial development programs.
• Monitoring departmental training activities and oversee the departmental trainers program to ensure effective knowledge transfer within departments.
• Monitoring compliance training, in accordance with applicable laws, company policies, and industry regulations. Maintain accurate records of compliance training for auditing and reporting purposes.
• Oversee the local internship program where assigned.
• Identify emerging trends and best practices in training and development to enhance the resort’s learning culture.
• Coordinate with internal trainers, subject matter experts, and external vendors to implement training courses and programs as assigned.
• Evaluate the effectiveness of training programs and make necessary adjustments for continuous improvement. Continuously improve training effectiveness, training content and methodologies based on feedback and industry best practices.
• Maintain training records and generate relevant training reports where required.
• Monitor and manage the training budget, ensuring cost-effective resource allocation.

Employee Engagement & HR Support

• Contribute to the development and implementation of employee recognition and engagement initiatives, such as recognition programs, staff activities, and well-being initiatives.
• Support other HR-related functions as needed.

Professional and multicultural working environment

Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, …)

Big-scale project in central Vietnam

Career Development Opportunity

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Education, or related field is preferred.
• Minimum of 3 years' experience in designing, delivering, and evaluating training programs, preferably in the hospitality or gaming industry.
• Fluent in English both verbal and written.
• Strong knowledge of adult learning principles and training methodologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with heads of divisions.
• Ability to work collaboratively with various departments and stakeholders.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in training tools, e-learning platforms, design tools, and other training technologies is a plus.