Assistant Reservation Manager - Trợ lý Quản lý Đặt phòng

The Assistant Reservation Manager supports the Manager in overseeing the day-to-day operations of the reservations team. This position plays a key role in maximizing room revenue through effective booking management, maintaining high accuracy in reservation data, and ensuring exceptional customer service standards are upheld.

Key Responsibilities:

• Assist the Manager in supervising, training, and scheduling the reservations team.

• Ensure accurate and timely processing of all individual and group reservations.

• Monitor room availability and support yield management strategies in coordination with Revenue and Sales teams.

• Handle complex booking inquiries, VIP requests, and complaints in a professional manner.

• Ensure all reservations follow hotel policies, rate structures, and promotional guidelines.

• Generate and analyze reservation reports; provide input for forecasting and business strategy.

• Conduct regular audits to ensure data accuracy and rate integrity in the PMS.

• Coordinate with Sales, Front Office, and other departments for seamless guest experiences.

• Step in for the Reservation Manager in their absence when needed.

Qualifications:

• At least 3 years of experience in hotel reservations or front office, with 1–2 years in a supervisory or assistant manager role.

• Strong knowledge of hotel reservation systems (e.g., Opera, Fidelio, or similar).

• Excellent communication and organizational skills.

• Proficiency in English and computer systems (Excel, Outlook, etc.).

• High attention to detail and problem-solving ability.

• Ability to lead a team and work independently under pressure.

Quyền lợi:

Mức lương cạnh tranh và các chế độ đãi ngộ hấp dẫn.

Cơ hội phát triển nghề nghiệp và tham gia vào các chương trình đào tạo chuyên sâu.

Có 1-2 năm kinh nghiệm tại vị trí tương đương

Work Experience Description

Health Certificate

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