Sales Executive (based in Phu Quoc)

 All hotel features / services, hours of operation

 Hotel function space, entertainment options, menus and floral decoration options

 Hotel safety guidelines and evacuation plan

 Scheduled daily group activities

• Responsible for all administrative duties in the sales department.

• Keeps a record/customer information on former, existing, potential clients and a profile of each of them by using the sales systems support.

• Constant customer contact directed towards existing customers and potential customers.

• Handles sales lead and identify client’s need effectively and efficiently.

• Handles inquiry calls and identify the accounts and assign to the right market segments

• Support Sales Department to monitors and reports on market and competition.

• Conducting market research to identify selling possibilities and evaluate customer needs

• Participates in planning and realization of sales campaigns together with the Sales Department within defined market segments.

• Active participation and submission of reports at sales meetings, briefings and trainings.

• Follow up with Post-Conference reports and review group billings

• Support Sales Department to record all daily, monthly, quarterly and annual sales activities.

• Assists in coordinating sales activities and events.

• Assists in coordinating the development of all promotional material.

• Response client’s call and inquiry effectively and within 24 hours e.g. email correspondence, proposal, take inquiry, appointment, site inspection

• Helps in the preparation with contracts and proposals.

• Provides on-going advice and support to the department.

• Abides by both the hotel and Accor policies and procedures.

• Able to conduct site inspection (if onsite) and presentation of the hotel in the absence of Sales team members

• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

• At all times to promote a positive image of the hotel in all forms of contact.

• Analyses, evaluates and improves personal performance on a continual basis.

• Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic.

• May be assigned to other duties in the hotel as and when required based on business demand and other tasks that might be assigned by Sales Manager or (Assistant) Director of Sales.

Other Responsibilities

• The Sales Executive is familiar with the operation and application of the hotel’s computer/data processing system.

• Maintain a high standard of personal appearance and hygiene at all times

• Attractive Salary
  
• Meals Provided
  
• Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
  
• Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
  
• Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
  
• Annual leave as regulated by the Labor Code.
  
• Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
  
• Professional Development – Training opportunities and clear career advancement paths
  
• Friendly Work Environment – Supportive team, open communication, and strong company culture
  

• College or University degree in Hospitality Management, Business Administration, Marketing, or related fields.
  
• At least 1–2 years of experience in a similar position in a 4–5 star hotel/resort.
  
• Excellent communication, negotiation, and persuasion skills.
• Good command of English; additional languages are a plus.
  
• Proactive, results-oriented, and able to work under sales pressure.
  

• Sơ yếu lý lịch tự thuật có dấu xác nhận của địa phương.
• CV cá nhân và Đơn xin việc cá nhân.
• Giấy Quyết Định Thôi Việc tại đơn vị công tác gần nhất (nếu có).
• Giấy khám sức khỏe có thời hạn 06 tháng.
• Bằng cấp, chứng chỉ (công chứng sao y thời hạn 06 tháng).
• Bản photo chứng minh nhân dân/ căn cước có công chứng (công chứng sao y thời hạn 06 tháng).