Member & Events Manager upto 70tr

Leadership

• Lead the membership team to achieve departmental goals.

• Manage the events team to plan, execute and deliver all events.

• Provide guidance, training and support to team members to enhance performance and professional development.

• Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.

Member Engagement and Retention

• Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.

• Implement initiatives to engage members, organising member meetings and events that will add value to their membership.

• Act as a liaison between the club and members, addressing any feedback in a professional manner.

• Attend club events to engage with members and their guests, building strong relationships.

Events Development and Management

• Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.

• Manage member invite lists, welcoming members to each event, following up accordingly.

• Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.

• Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.

CRM, Analytics and Reporting

• Work alongside the CRM & Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.

• Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.

• Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.

Cross Function Collaboration

• Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.

• Support the marketing team with information to communicate with the members relevant news and upcoming events. Ensure that all branding and collateral is in line with the clubs’ key message.

Salary: Up to 70,000,000 VND

• Insurance: Full coverage of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI)

• 11 public holidays off as regulated
• 12 days of annual leave per year
• Employees will be provided with necessary equipment, including a laptop and work-related tools

• Employees are entitled to periodic health check-ups organized by the company
• Entitled to all company benefits and welfare policiesc

• 5+ years’ experience in luxury event management, hospitality or membership services.

• Strong leadership skills with a strategic approach.

• Excellent communication and interpersonal skills, both written and verbal.

• Ability to collaborate effectively with cross-functional teams.

• Industry knowledge, remaining at the forefront of the social and cultural calendar locally and internationally.

• General computer proficiency required, including the ability to navigate software applications.

• Curriculum Vitae (CV) / Resume
• Copy of Citizen Identification Card
• Copy of Birth Certificate
• Health Check Certificate within the Last 6 Months
• Copies of Relevant Degrees and Certificates