CRM & Marketing Manager upto 70tr

CRM Management

• Own and manage the club's CRM platform to ensure effective segmentation,

personalisation and communications performance.

• Develop and implement CRM strategies to improve member retention,

satisfaction and engagement. Ensure any use of automated communications is

with a personal approach.

• Monitor membership application and onboarding processes, optimising

strategies for maximum performance.

• Maintain the accuracy and cleanliness of the member database. Oversee

data capture, enrichment and compliance with PDPD and data protection

standards.

• Ensure integration and alignment with the website and app and any other

platforms or tools (e.g. WhatsApp) used where the club features.

• Use analytics to track member behaviour, preferences and engagement to

inform tailored communications and team training.

Marketing strategy and Execution

• Create and manage multi-channel marketing campaigns (email, digital, social,

print) to support events, member communications and brand awareness.

• Collaborate with internal teams to develop a marketing calendar that aligns

with the club’s goals, member interests and seasonal programming.

• Drive brand awareness and member engagement through partnerships and

content marketing.

Membership Engagement and Communications

• Design and deliver compelling member communications.

• Develop a consistent tone of voice and messaging aligned with the club’s

identity and values.

• Analyse feedback to continuously improve member experience, engagement

and communications.

Performance Tracking and Reporting

• Monitor and report on member communications, engagement metrics, and

ROI.

• Provide insights and recommendations based on CRM data and marketing

analytics.

• Use tools such as Google Analytics, CRM dashboards, and email platforms.

• Negotiable income
• Working in a professional international environment
• 13th month salary bonus, holiday bonus, business performance bonus
• Social insurance contribution of 50% of salary
•  Annual health check-up

• 3+ years’ experience in marketing, CRM or Database Management.

• Strong copywriting and communication skills with an eye for detail and brand

tone.

• CRM and database management experience.

• Strong analytical mindset and skills with performance analytic tools.

• Understanding of luxury brand positioning.

• Curriculum Vitae (CV)/Resume
• Copy of Citizen ID Card
• Photocopy of Birth Certificate
• Health Check Certificate issued by a district-level medical center or higher, or large-scale private clinics (valid within the last 6 months)