Cluster Revenue & Reservation Manager (Based in Ho Chi Minh City)

1. Revenue Strategy & Optimisation

• Develop and own the annual revenue management strategy for the cluster, aligned to budget targets and competitive positioning.
• Continuously analyse pace, pickup, booking window, and segment performance to identify revenue opportunities and demand gaps.
• Set, manage, and dynamically adjust room rates, yield thresholds, and stay-controls across all channels and rate categories.
• Produce accurate weekly, monthly, and 12-month rolling revenue forecasts; maintain ±3% accuracy on the 30-day outlook.
• Lead weekly Revenue Strategy (Revmax) meetings with the Cluster GM, Sales, and Front Office; track all actions to closure.
• Benchmark cluster ADR, RevPAR, and TRevPAR against the defined competitive set and Phu Quoc market trends.

2. Reservations Operations

• Lead and develop the cluster reservations team; set individual performance targets and conduct monthly coaching sessions.
• Ensure all reservation enquiries are acknowledged within 4 business hours in line with agreed SLA standards.
• Oversee group quotation, contracting, rooming list management, and deposit compliance for all group and MICE enquiries.
• Monitor cancellation, no-show, and overbooking exposure; apply policies consistently and recover revenue wherever possible.
• Maintain up-to-date SOP documentation for all reservations processes; ensure compliance with Vietnamese hospitality regulations.

3. Channel & Distribution Management

4. Budgeting, Reporting & Analytics

5. Profit & Loss

6. Stakeholder & Cross-Functional Collaboration

7. People Leadership

8. Assigned tasks by Management Team

• Competitive salary and service charge (100% salary and service charge during probation period)
• 12 annual leaves
• Accomodation, uniform and meals are provided
• Relocation, Phone, Rest & Relaxation, home leave, Long-term service allowance
• International and dynamic working environment
• Social Insurance as labor law
• 24/7 accident insurance from the start date 13th month salary
• Enjoy Sailing Leisure Group’s special offer for internal employees.

• Experience: Minimum 5 years in hotel revenue management, with at least 2 years in a cluster or multi-property role. Prior experience in Vietnam or Southeast Asia strongly preferred.
• Education: Bachelor's degree in Hospitality Management, Business, Economics, or related field. Revenue Management certification (CRME or equivalent) preferred.
• Technical Skills: Advanced proficiency in Opera Cloud PMS, Channel Manager platforms (SiteMinder or equivalent), and rate-shopping tools (OTA Insight, RateGain, or similar). Strong Excel and BI tool capability.
• Leadership: Proven ability to lead, develop, and motivate a reservations team in a high-performance resort environment.
• Communication: Professional fluency in English. Vietnamese and other Asian languages are an advantage.
• Adaptability: Ability to thrive in a fast-paced, dynamic resort environment; comfortable working across departments and cultures.

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888