Quản lý Spa - Spa Manager

To oversee the overall operations of the Spa department, ensuring exceptional service quality, maximizing revenue, and developing a high-performing team through effective training and leadership. The Spa Manager is responsible for strategic planning, guest satisfaction, financial performance, and compliance with company standards.

C. KEY RESPONSIBILITIES

I. SERVICE QUALITY & OPERATIONS

Ensure consistent delivery of high-quality spa services aligned with brand standards.

Monitor guest feedback and implement service improvements.

Conduct regular inspections of spa facilities to ensure cleanliness, safety, and ambiance.

Resolve guest complaints promptly and professionally.

Develop and update spa service menus and packages based on market trends and guest preferences.

Ensure compliance with health, hygiene, and safety regulations.

II. REVENUE & BUSINESS PERFORMANCE

Develop and execute strategies to maximize spa revenue and profitability.

Monitor daily sales, service bookings, and retail performance.

Analyze financial reports and implement cost control measures.

Collaborate with marketing and sales teams to promote spa services and packages.

Manage inventory and procurement of spa products efficiently.

III. TEAM MANAGEMENT & TRAINING

Lead, motivate, and manage the spa team to achieve performance goals.

Conduct regular training sessions to enhance service skills and product knowledge.

Develop career paths and succession plans for spa staff.

Ensure all team members adhere to company policies and grooming standards.

Evaluate staff performance and provide constructive feedback.

IV. ADMINISTRATION

Prepare departmental budgets, forecasts, and reports.

Maintain accurate records of staff training, guest feedback, and operational metrics.

Ensure proper scheduling and shift planning to optimize manpower.

Oversee compliance with internal procedures and external regulations.

D. PERFORMANCE EVALUATION CRITERIA

Guest satisfaction scores and feedback

Revenue growth and profitability

Staff development and retention

Operational efficiency and compliance

Mystery shopper results

Cleanliness and maintenance of spa facilities

Attractive income package

   Mức thu nhập hấp dẫn

Professional working environment with many opportunities for career advancement

   Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến

Receive 100% salary and service charge from the probation period

   Hưởng 100% lương và phí phục vụ từ thời gian thử việc

Participate in social insurance from the probation period, plus supplementary insurance for employees

   Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động

Training and development under Accor’s training programs

   Được đào tạo và phát triển theo chương trình đào tạo của Accor

Other Heartist benefits according to Accor programs

   Quyền lợi khác của Heartist theo chương trình của Accor

Key Competencies / Yêu cầu kỹ năng

• Good English and Vietnamese communication skills

Kỹ năng giao tiếp tiếng Anh và tiếng Việt tốt

• Strong presentation and training delivery skills

Có kinh nghiệm ở vị trí tương đương từ 2 năm trở lên