Assistant Spa Manager

The Assistant Spa Manager supports the Spa Manager in overseeing daily spa operations, ensuring that service excellence, operational consistency, and brand standards are upheld across all spa functions. This role focuses on team leadership, guest experience enhancement, and financial contribution through productivity management and strategic planning. 

Key Responsibilities
1. Operational Leadership
Supervise and guide daily spa operations, ensuring smooth and efficient workflow.
Ensure all treatments and guest journeys are delivered in alignment with luxury spa standards.
Implement and maintain standardized operating procedures for treatments and spa services.
Monitor compliance with safety, hygiene, and wellness protocols.

2. Team Development & Communication
Provide ongoing coaching and mentorship to supervisors, senior therapists, and team members.
Support recruitment, onboarding, and continuous professional development.
Facilitate regular briefings and training sessions to reinforce service excellence.
Encourage a positive team culture built on collaboration and accountability.

3. Guest Experience Excellence
Monitor service delivery and proactively resolve guest concerns.
Recommend personalized wellness programs tailored to guest needs.
Ensure treatments consistently meet luxury brand quality benchmarks.
Drive guest satisfaction and repeat visitation through exceptional service.

4. Facilities & Interdepartmental Coordination
Coordinate with Housekeeping and Engineering to maintain immaculate spa facilities.
Ensure all wellness equipment (yoga pavilion, gym, Pilates studio, treatment rooms) is safe and fully operational.
Maintain a serene and professional spa environment at all times.

5. Inventory & Financial Contribution
Monitor spa retail and professional inventory, ensuring accurate tracking and replenishment.
Support revenue targets through retail upselling and treatment optimization.
Assist in budget control and productivity planning to enhance financial performance.

Phúc lợi & điều kiện làm việc | Welfare & Working Conditions
Xe đưa đón 2 chiều Phan Rang – Amanoi / 2-way shuttle bus between Phan Rang and Amanoi
Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non-local employees
1,5 ngày nghỉ mỗi tuần / 1.5 days off per week 12 ngày phép năm / 12 annual leave days per year
Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation
Quà sinh nhật dành cho nhân viên/ Birthday gift for employees

Thu nhập & đãi ngộ | Compensation & Rewards

Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
Thưởng hiệu suất công việc/ Incentive / performance bonus
Thưởng cuối năm dựa trên kết quả kinh doanh/ Year-end bonus based on business performance

Phát triển & đặc quyền | Development & Privileges

Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs Ưu đãi ăn uống cho nhân viên/
Employee dining discounts Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties

Minimum 3–5 years of experience in spa operations, with at least 1–2 years in a senior supervisory or assistant managerial role.
Diploma or Degree in Hospitality Management, Wellness Management, or related field preferred.
Strong knowledge of spa treatments, wellness programs, and luxury guest service standards.
Proven leadership skills with the ability to motivate and develop a diverse team.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Financial awareness, including budgeting, inventory management, and productivity monitoring.
Proficient in MS Office; experience with spa management systems is an advantage.
Fluent in English (written and spoken); additional languages are a plus.
Professional appearance and commitment to service excellence.

• CV
• Certificates