Personal Assistant to General Manager - Thư ký tổng quản lý

Administrative and coordination

• Manage the General Manager’s calendar, schedule meetings, prepare agendas, and ensure timely follow-up on action items.

• Handle incoming calls, emails, mail, and walk-ins; prioritize and respond appropriately.

• Record and distribute accurate minutes of Executive Committee meetings; monitor progress on assigned tasks.

• Liaise with departments and team members to implement directives from the General Manager.

• Draft, proofread, and manage correspondence, reports, and documents for the General Manager’s review and signature.

• Coordinate with corporate, divisional, and ownership offices; escalate and track requests and outcomes.

• Assist with guest or resident requests and complaints addressed to the General Manager; ensure prompt resolution and proper escalation.

• Organize complex travel arrangements including flights, accommodation, visas, and ground transport; prepare detailed itineraries and manage expense reports.

• Prepare and submit approval forms for leave, travel, expenses, and vendor-related matters.

• Maintain organized and secure filing systems (both physical and digital); ensure confidentiality of sensitive documents.

• Update personal files, leave records, and the Manager-On-Duty schedule for Executive Committee and Department Heads.

• Compile monthly operational and financial summaries for the General Manager.

• Uphold confidentiality and exercise discretion in handling sensitive information.

• Ensure the General Manager’s office is well-maintained, professional, and stocked with necessary supplies.

• Represent the General Manager’s office with professionalism and integrity at all times.

Other Responsibilities

• Maintain up-to-date knowledge of hotel services, outlets, and standards to support the General Manager when needed.

• Be familiar with fire safety and emergency procedures; assist with emergency communications as directed.

• Attend meetings, briefings, and training sessions assigned by management.

• Maintain a high standard of personal grooming and professional appearance.

• Perform other reasonable duties as assigned by management.

Attractive income package

   Mức thu nhập hấp dẫn

Professional working environment with many opportunities for career advancement

   Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến

Receive 100% salary and service charge from the probation period

   Hưởng 100% lương và phí phục vụ từ thời gian thử việc

Participate in social insurance from the probation period, plus supplementary insurance for employees

   Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động

Training and development under Accor’s training programs

   Được đào tạo và phát triển theo chương trình đào tạo của Accor

Other Heartist benefits according to Accor programs

   Quyền lợi khác của Heartist theo chương trình của Accor

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Well-presented and professionally groomed at all times

• Diploma education

• Minimum 2 years of secretarial experience

• Excellent reading, writing and oral proficiency in English language

• Good working knowledge of MS Excel, Word, & PowerPoint