Butler Supporter | Nhân viên hỗ trợ quản gia

Role
Support the Residence Butler team in delivering seamless, personalized luxury service by preparing residences, maintaining operational readiness, and assisting with daily guest service to create exceptional guest experiences.

Responsibilities

• Support Residence Butlers in delivering personalized and intuitive guest service.
• Report to the Butler in Charge or Supervisor at the beginning of each shift for work assignments.
• Prepare residences prior to guest arrival, ensuring all amenities, equipment, and supplies are in place.
• Maintain the cleanliness, presentation, and readiness of residences before, during, and after guest stays.
• Replenish guest amenities, minibar, pantry items, and operating supplies as required.
• Respond promptly to guest requests and coordinate with the Butler team to ensure timely service.
• Anticipate guest preferences by observing guest behaviour and reviewing guest profiles.
• Perform room inspections and ensure all fixtures, equipment, and amenities are functioning properly.
• Support luggage handling, unpacking, packing, laundry coordination, shoe-shine, and other Butler services when required.
• Assist with inventory counts, stock replenishment, and post-departure residence checks.
• Complete departmental records, reports, and administrative documentation accurately.
• Maintain Butler pantries, storage areas, equipment, and service tools in excellent condition.
• Assist with upselling opportunities and personalized in-residence experiences.
• Report maintenance issues, guest feedback, incidents, or unusual situations immediately.
• Attend daily briefings, training sessions, and continuously develop product and service knowledge.
• Follow Aman standards, SOPs, grooming standards, hygiene practices, and all safety and emergency procedures.
• Perform any other duties assigned by the Residence Butler Supervisor or management.

• Xe đưa đón 2 chiều Phan Rang – Amanoi / 2-way shuttle bus between Phan Rang and Amanoi
• Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non-local employees
• 1,5 ngày nghỉ mỗi tuần / 1.5 days off per week
• 12 ngày phép năm / 12 annual leave days per year
• Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation
• Quà sinh nhật dành cho nhân viên/ Birthday gift for employees

• Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
• Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
• Thưởng hiệu suất công việc/ Incentive / performance bonus
• Thưởng cuối năm dựa trên kết quả kinh doanh/ Year-end bonus based on business performance

• Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
• Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs
• Ưu đãi ăn uống cho nhân viên/ Employee dining discounts
• Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties