Team Leader - Housekeeping - Park Hyatt Phu Quoc - Pre-opening

Job Overview:
The Team Leader – Guest Room/Villas assists the Assistant Manager – Housekeeping in supervising and ensuring the highest standards of cleanliness, presentation, and personalized service in all guest rooms and villas of the resort.

Main Responsibilities:

• Supervise daily housekeeping operations, assign duties, and check the quality of attendants’ work.
• Conduct room and villa inspections to ensure all areas meet Park Hyatt standards.
• Handle guest requests, special arrangements, and complaints courteously and efficiently.
• Monitor and report maintenance issues, lost and found items, and service deficiencies.
• Coordinate with Engineering, Front Office, and Florist for maintenance, room setup, and decorations.
• Prepare weekly work schedules in line with business demands.
• Support VIP arrival preparations and ensure all amenities and setups meet brand expectations.
• Train, coach, and motivate housekeeping attendants; ensure grooming and punctuality standards.
• Enforce safety, hygiene, and security standards at all times.
• Support Hyatt’s People Brand, values, and culture through positive teamwork and communication.

• Attractive salary/ Mức lương hấp dẫn
• Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
• Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
• Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
• Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
• Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
• 3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
• 15 annual leave/ 15 ngày phép năm
• Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
• Training and developing plan/ Chương trình đào tạo và phát triển
• 12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

• Minimum 2 years of housekeeping supervisory experience in a luxury hotel or resort.
• Strong leadership and communication skills with attention to detail.
• Good English communication skills (spoken and written).
• Knowledge of cleaning procedures, inspection standards, and guest service excellence.
• Team-oriented, proactive, and able to multitask effectively.