Assistant Learning & Development Manager

The Assistant Learning & Development Manager is responsible in supporting the provision of high-quality training to the specified industry accredited standards to delegates through a varied role. This role includes instructing, assessing, and supporting standardization and quality of training provision. Providing wider assistance to the Learning & Development Manager with the effective management of the Learning & Development team, and working to ensure that all resources are used in the way directed. This role will also support Corporate Social Responsibility (CSR) activities and any partner programs with education institutions.

• Provide continuous support to the Learning & Development Manager on a day-to-day basis within their team.
• Provide leadership, mentorship, and guidance to training colleagues, fostering a culture of continuous learning and professional growth within the team.
• Work closely with line management and Talent Management team to assess and identify training needs within the organization.
• Working closely with various departments to align training programs with organizational goals and ensure a cohesive approach to skills development across the company.
• Collaborate with Department Heads to tailor training programs to specific needs.
• Develop training programs and materials that are engaging and effective.
• Organize and facilitate training sessions, workshops, and seminars.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
• Ensure training programs comply with legal and company policies.
• Review and revise training materials including Standard Operating Procedures (SOPs) to remain current with operating processes, procedures and systems.
• Maintain training records and track colleagues’ progress.
• Provide support and guidance to trainers and mentors.
• Understand and demonstrate appropriate actions to build long-term relationships with department managers and customers.
• Actively input to meetings and discussions to further the development of the team.
• Support the Quality Assurance of the company.
• Provide support for internal communication and CSR activities and education partner programs.
• Assist the Learning & Development Manager to ensure the smooth running and best value resourcing of training and delivery.
• Support the deployment of resources in line with the requirements of the Learning & Development Manager enabling the business to have the right employment mix to support future growth/flexibility.
• Seek ways to innovate training methodologies, improve learning processes, and enhance the overall effectiveness of training initiatives.
• Handle any technical training aspects to ensure all training programs meet technical requirements or company expectations.
• Special projects as assigned.
• Support other HR functions as required.

Benefits:

• Adheres to and supports the Company's Vision & Values
• Possess a natural passion on training, people orientated, positive and confident
• Dynamic presentational skills
• Demonstrates well developed project planning skills
• Tertiary qualifications (Services, Human Resources, or related discipline) preferable
• Minimum three (3) years’ experience in Training and Development, Hospitality/ Casino industry or similar experience required
• Operations experience in a 5-star luxury international environment highly desirable
• Experience in Quality Assurance is preferred
• Proven track record in designing and implementing effective training programs
• Strong knowledge & skills of Microsoft Office suite of products
• Strong understanding of training methodologies and learning principles
• Excellent presentation and communication skills. Fluency in English & Vietnamese verbal and written skills and bilingual language skills in Mandarin/Cantonese desirable
• Bachelor’s Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience

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