Reservations Sales Agent / Nhân viên Đặt Phòng

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Identify guest reservation needs and determine appropriate room type.

- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak with others using clear and professional language; answer telephones using appropriate etiquette. 

- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

- Comply with quality assurance expectations and standards.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

- 1.5 day off per week

- Full salary, social insurance in probation

- Guarantee service charge in pre opening period