Guest Relation Officer (Russian speaking)

Act as the point of contact for Russian tourist groups arriving at the resort upon check-in

• Mainly responsible for contacting and receiving requests/bookings from Russiann guests, translating information related to the resort's services to guests

• Support the Department Head in contacts with Russian guests at the resort

• Meet and respond to customer feedback on service quality

• Mainly responsible for handling awards from Russian guests at the resort

• Support relevant departments in translating the resort's Russian documents

• Check the number of check-ins, check-outs, early check-ins and late check-outs

• Check and understand the number of guests who have booked rooms for the day and the following days

• Grasp information about customers' special requests to serve promptly

• Check with the housekeeping department to see if the room has been cleaned and ready to welcome guests

• Arrange rooms for guests, paying special attention to returning guests and VIP guests to have special room arrangements according to guests' habits

• Prepare welcome drinks to serve when guests arrive

• Greet guests, guide guests to check in, check out, and answer information related to the resort's products and services

• Receive guest reservation information

• Perform other tasks as assigned by superiors

Competitive salary range

• Foreign languages: Good Russian communication, priority is given to candidates with English communication

• Computer: Proficient in office computer, solid knowledge in Opera front desk system

• Other skills: Communication, arrangement, presentation skills

Phone: 0911 812 713 (zalo HR)

Lot D14b, Northern Cam Ranh Peninsula Tourist Area, Cam Hai Dong Commune, Cam Lam District, Khanh Hoa Province