Recreation & Activity Manager

• Be responsible for the administration and operation of Fitness Centre, Kidsdom.

• Coordinate with related departments to conduct and manage daily activities at resort.

• Responsible for developing the variety and quality of resort activities to enhance guest experience and maximize revenue opportunities.

2. MAIN RESPONSIBILITIES:

• Oversee the administration and daily operation of the Fitness Centre and Kidsdom, ensuring smooth service delivery and high guest satisfaction.

• Plan, coordinate, and manage a diverse range of daily resort activities in collaboration with related departments, maintaining seamless operations.

• Develop and continuously improve the variety, quality, and creativity of resort activities, tailored to enhance guest engagement and maximize revenue opportunities.

• Monitor activity participation levels and implement strategies to increase guest involvement and ancillary revenue generation.

• Propose monthly and quarterly promotion plans for newsletters and special occasions to enhance guest experience and engagement.

• Establish and enforce safety protocols across all recreational facilities and activities to ensure guest well-being at all times.

• Lead, train, and mentor the recreation team, ensuring staff maintain consistent skills, knowledge, and follow brand standards.

• Conduct regular performance evaluations and implement training programs to enhance staff capability and service delivery.

• Manage scheduling, resources, and budgets effectively to optimize efficiency and control operational costs.

• Ensure all facilities and equipment are maintained in excellent condition, coordinating timely repairs and preventive maintenance with Engineering.

• Prepare reports on activity performance, guest feedback, and revenue results, providing recommendations for continuous improvement.

• Handle guest complaints and service recovery promptly and professionally, ensuring effective solutions and maintaining a positive guest experience.

• Logs incidents and accidents in accordance with hotel requirements.

• Collect and analyze daily and monthly guest feedback to identify opportunities for service improvement and enhanced guest satisfaction.

• Be responsible for achieving and maintaining the Quality KPI score of Recreation on online platforms and post-stay guest surveys.

• Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.

• To be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.

• Manages purchasing equipment and supplies and keeping stock records

• Prepare budget and monthly forecasting.

• Perform other duties as assigned by line manager in line with departmental needs. 

• International working environment
• 13th month salary
• Annual Outing Trip
• 2 Day-off/week
• Laundry uniform provided
• Duty meal provided at canteen
• Shuttle bus from Vung Tau to Melia Ho Tram
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday...
• Participating social insurance, medical insurance, accident insurance 24/7
• Special room rate as per Melia Hotels International policy

• College Degree or above
• Vietnamese - Excellent level, written & spoken 
• English - Good level, written & spoken
• Computer Skills, Problem Solving Skills.
• At least 2 years in international hotels in the same position.

Kindly contact HR Department: 0254 378 9000 (Ext: 5201)