Assistant Guest Relation Mgr. | Trợ lý Chăm sóc khách hàng

- Responsible for welcoming and farewell guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection to go beyond guest ‘expectation.

- Manage the activities of guest relations and front office shift ensuring that guests receive prompt, professional attention and personal recognition.

› Manage daily operation of Guest Relations team.

› Examine daily duties, assign tasks and check on progress.

› Provide upscale guest relation experiences for guests throughout their stay.

› Courtesy and politeness are to be observed at all times and freely communicate with guests

› Assist in facilitating smooth and pleasant check-out by conducting billing check one day prior of VIP departure

› Preparing and checking all VIP folder including registration card, key card and welcome kit

› To ensure to review all VIP bookings and arrange all requirements from the guests

› Keep a visible and active presence in the lobby and the resort premises by communicating with guests for their feedback and offer assistance if necessary.

› Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

› Aware and familiar with measures and procedures to follow during emergency situations

› Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.

› Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

› Communicate with guests and staff and follow up to be resolved issues properly.

› Handles guest’s complaint or requests to ensure immediate follow up

› Analyze guest’s feedback from online reviews and suggest ways to improve rating.

› Works with Front Office Manager on manpower planning and management needs

Quyền lợi được hưởng:

• Mức lương cạnh tranh, cùng phí phục vụ (service charge) hàng tháng.
• Tối thiểu 6 ngày nghỉ/tháng, hưởng đầy đủ ngày nghỉ lễ, phép năm và 01 ngày nghỉ hưởng lương vào ngày sinh nhật.
• Đầy đủ chế độ Bảo hiểm: BHXH, BHYT, BHTN.
• Bảo hiểm tai nạn 24/7.
• Cung cấp bữa ăn ca trong thời gian làm việc.
• Xe đưa đón nhân viên.
• Các quyền lợi khác theo chính sách của công ty.

• Job Requirements / Yêu cầu công việc
• 1. Communication Skills / Kỹ năng giao tiếp

Excellent communication skills with both external and internal guests.

Fluent in English (speaking, listening, reading, and writing).

2. Work Attitude / Thái độ làm việc

Friendly, approachable, confident, and respectful at all times.

Strong ability to anticipate guest needs and proactively deliver attentive service.

Capable of creating positive impressions and memorable guest experiences.

3. Professional Skills / Kỹ năng chuyên môn

Proficient in Microsoft Office and hotel management systems (Opera).

Strong problem-solving and organizational skills.

4. Leadership Skills / Kỹ năng lãnh đạo

Proven ability to lead and manage a team effectively.

Strong interpersonal skills with the ability to build and maintain complex relationships.

CV by English

Others degree, certificates