Front Office Manager/ Trưởng bộ phận Tiền sảnh

The Role

 To oversee the front desk operations of the Hotel and the concierge operations.

 To interact with Housekeeping, Engineering guest receives high level of service

 To be entrepreneurial and to think beyond the boundaries is expected and not requested

 To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction

 To take the time to get to know the guests and to be committed to service excellence

 Have the responsibility to ensure the safety and health at work and follow the Accor policy.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Coordinating purchasing for the front office departments with the finance team as per the hotel procedures

2. Plan and coordinate all move in and move out activity with and relevant departments

3. Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions

4. Adhere to and monitor departmental operating expenses as per departmental budget and forecast.

5. Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.

1. Train and develop the front office team in the departmental operating standards

2. Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs

3. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities

4. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions

5. To lead daily concierge and front office briefings and monthly employee meetings

6. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

7. To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources

8. Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.

9. Ensure all team members are aware of all room revenue targets and are kept informed of performance results.

10. Ensure all non-guaranteed reservations are released at the appointed time.

11. Adhere to the hotel selling strategy by ensuring the use of correct rates.

12. Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.

13. Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.

14. To ensure a consistently high standard of grooming is followed and by self and team

15. Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction

16. Have full knowledge of all products and services provided by the property and in the local area

17. Actively participate in guest events when requested.

18. Adhere to company credit policies to ensure all expected revenues are secured

19. Ensure daily shift handovers are conducted in a professional and constructive manner.

20. Regularly spot check duty shift checklists to ensure tasks are completed.

21. Review daily reports to ensure system is being maintained as per company policies and procedures.

22. Spot check registration cards to ensure accuracy of data is collected as per Municipality and property standards.

23. Spot check passport scans to ensure accuracy as per Dubai Municipality requirements for transfers.

24. Ensure all daily system closing procedures and reports are being completed as per company standards.

25. Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and procedures

Administration:

1. To work closely with the Finance department to produce monthly financial reports timely & accurately

2. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as employee productivity and satisfaction

3. Oversee the implementation of a training plan for all front office and concierge team members

4. Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

• Minimum 5 years’ experience in Front Office leadership within a 5 star hotel.
• Strong people management skills with the ability to coach, motivate, and develop teams.
• Proven capability in guest relations, service excellence, and problem resolution.
• Solid understanding of hotel systems, reservations, and revenue-focused front office operations.
• Strong budgeting, scheduling, and administrative competency.
• Excellent communication and cross-department coordination skills.
• Professional appearance, proactive mindset, and commitment to maintaining brand standards and guest satisfaction.

 If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.
• Submit CVs to email: Nhatminh.truong ( a còng ) movenpick.com |Linh.hoang ( a còng ) accor.com
• Submit Cvs at the security gate of Mövenpick Resort Cam Ranh
• Submit CVs to via Zalo : 0905 424 737 ( Ms.Minh )

*Note that ONLY shortlisted candidates will be contacted.