Front Office Supervisor

1. Front Desk Operations

• Supervise daily front office operations to ensure smooth check-in, check-out, and guest service procedures.
• Support and guide reception staff during peak hours and handle complex guest requests.
• Ensure all guest information, reservations, and billing procedures are handled accurately.
• Monitor lobby appearance and ensure cleanliness, order, and readiness for guest service.

2. Guest Service & Satisfaction

• Greet guests warmly, especially VIP, corporate guests, and repeat customers.
• Handle guest complaints promptly and professionally, escalating to FOM when necessary.
• Ensure consistent delivery of service standards and hospitality.
• Follow up on guest requests and ensure timely resolution.

3. Staff Supervision & Training

• Assign tasks and manage staff schedules to ensure adequate coverage during each shift.
• Train and mentor new employees on front office procedures, service standards, and system usage.
• Monitor staff performance, provide feedback, and maintain team discipline.

4. Coordination with Other Departments

• Work closely with Housekeeping, Reservations, Security, and other departments to ensure smooth operations.
• Coordinate room status updates, special requests, and guest preferences with relevant departments.

5. Administrative Tasks

• Prepare daily reports and handover notes for the next shift.
• Ensure proper use of the PMS/POS system and maintain accurate data.
• Monitor cash handling and ensure compliance with hotel policies.
• Assist FOM in implementing service improvements and operational policies.

• Competitive salary based on qualifications and experience.
• Monthly service charge + holiday bonuses according to company policy.
• Training and development opportunities with potential career advancement within the Front Office department.
• Provided with duty meal, uniform, and applicable allowances.
• Full benefits package including Social Insurance, Health Insurance, and Unemployment Insurance after probation.
• Friendly, professional, and stable working environment.
• Other benefits will be discussed further during the interview.

• College or University degree in Hospitality, Hotel Management, Tourism or related fields.
• Minimum 02–03 years of experience in Front Office and at least 01 year in a supervisory role.
• Good communication skills in English (additional languages are an advantage).
• Proficient in MS Office and hotel management systems (PMS).
• Strong communication, problem-solving and complaint-handling skills.
• Professional appearance, honesty, attention to detail, and ability to work under pressure.
• Able to work on a shift basis.

• Job application or detailed CV.
• Curriculum vitae/resume with local authority verification.
• Copy of ID card (CCCD).
• Copies of relevant certificates and diplomas.
• 02 photos (3x4cm or 4x6cm).
• Health check certificate issued within the last 6 months.