Spa Manager - Resort

TASKS OVERVIEWING

Managing daily Spa’s activities

Establishing, performing Spa targets, policies and activities based on the resort’s regulations

TASKS CLARIFYING

• Always demonstrating the sincere customer focus in increasing guest experience when using resort’s services

• Ensuring that all services with guests at the spa meet or exceed the resort operating standards

• Ensuring that Spa is qualified to operate based on law

• Ensuring that Spa Department follows resort’s policies and procedures including health, hygiene and Fire prevention

• Building and complying with the department’s annual operation budget and expense

• Consulting the Board of Manager about choosing the types of Spa services that are suitable with trends and achieve business efficiency

• Cooperating with the Sales & Marketing Department on creating advertisements, discount policy in accordance with the approval of Board of Manager

• Collecting the newest information from resort’s competitors about their changes and developments, as well as information on products and service prices and market situations to promptly grasp the trends and create competitive strategies

• Developing beauty and skin care service packages for guests; contributing to increase resort revenue

• Following the products and the by – products for Spa to make sure that no approved budget exceed

• Ordering, receiving and checking the cosmetics, aromas, Spa facilities, … with Purchasing team

• Preserving Spa items, equipment, cosmetics, work tools carefully

• Checking cosmetics, shampoos, aromas dates and work condition of the Spa equipment, facilities to be ready to serve guests always

• Ensuring that all areas of the Spa are clean, neat always and the space is always quiet and relaxing

• Maintaining the close relationship with guests, receiving the feedback of Spa activities

• Making Duty Roster suitable with the resort’s operating

• Managing staff performance; training Spa Therapists

• Solving guest complaints well; ensuring that all the complaints are checked, investigated and implementing all necessary solutions to handle

• Making reports as required by the superior

• Creating conditions for the department’s members to cooperate well with each other and coordinate smoothly with other departments

• Evaluating annual performance of all levels under responsibility; setting goals and making sure that evaluation is conducted absolutely

• Participating training courses and meetings as demanded

• Performing other tasks assigned by superior

• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from college and higher

• Having degrees and certificates related to the profession

• Having at least 03 years working experience as the same position in 4 – 5 stars hotel/ resort

• Being perfect in leadership, proactive and an extrovert

• Being fluent in English; being able to using other language

• Knowing well about safety and security, firefighting and prevention, crisis handling process

• Being good at managing

• Being good at communicating

• Having high team spirit

• Being able to work independently under high pressure

• Arranging work and coordinating with colleagues well

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