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Reservation Agent
- Hạn nộp: 31/12/2025
- Mức lương: Thỏa thuận
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01/12/2025 09:21
Mô tả công việc
La Veranda Resort Phu Quoc – MGallery
Where every detail tells a story – including yours
La Veranda Resort Phu Quoc – MGallery, a proud member of the Accor group, is seeking a dedicated and service-minded Reservation Agent to join our elegant beachfront retreat.
As a Reservation Agent, you will play a vital role in creating seamless booking experiences and delivering personalized service to our future guests. You will be one of the first touchpoints in the guest journey – ensuring each reservation is handled with accuracy, warmth, and professionalism.
If you are passionate about hospitality, attentive to details, eager to grow, and possess solid English communication skills, we welcome you to be part of our MGallery story – where your career journey can flourish.
Main Responsibilities:
1. Handle reservation inquiries via phone, email, and online booking platforms.
2. Enter, update, and manage guest booking information in the resort’s reservation system.
3. Confirm bookings, send reservation details, and provide pre-arrival support to guests.
4. Coordinate closely with Front Office and Sales teams to ensure a smooth check-in and overall guest experience.
5. Manage group bookings, special requests, and VIP arrangements.
6. Provide accurate information on room rates, availability, resort facilities, and promotions.
7. Resolve booking-related issues promptly to ensure guest satisfaction.
8. Maintain accurate records of reservations, amendments, and cancellations.
Quyền lợi được hưởng
- Competitive salary
- Monthly service charge based on hotel revenue
- Accommodation and three meals provided daily
- Full social insurance as per local labor law
- 13th-month salary bonus
- Public holidays and annual leave in accordance with labor regulations
- Uniform provided
- Professional and international working environment
- Career development opportunities within Accor hotels and resorts in Vietnam and abroad
Yêu cầu công việc
- College or university background in Hospitality, Tourism, Business Administration, or related fields is preferred.
- Minimum 1 year of experience in Reservations, Front Office, or a similar customer service role.
- Good English communication skills (both verbal and written).
- Strong attention to detail with excellent organizational and administrative skills.
- Familiarity with reservation systems is an advantage.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Warm, professional, and guest-oriented attitude.
- Ability to work independently as well as collaboratively with other departments.
- Flexibility with work schedule when required.
Yêu cầu hồ sơ
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Quy mô: ![]()
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Tran Hung Dao Street, Ward 7, Duong Dong Town, Phu Quoc Island, Vietnam-
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https://laverandaresorts.com
A MANSION BY THE SEA Located on Phú Quốc Island in Vietnam, discover a time almost forgotten and immerse yourself in the romance of bygone Indochina. This French-inspired mansion by the sea stands on a wide stretch of untouched beach, embraced by lush and tranquil botanical gardens. Beautifully designed and influenced by the colonial styles of the past, this luxury beach resort and boutique hotel is ideal for those who love an island ambience and the tranquility of a tropical beach setting. LOCATION Facing west onto the crystal-clear waters of the Gulf of Thailand, La Veranda offers 74 rooms with an intimate, luxurious atmosphere and a wide stretch of white-sandy beach that affords spectacular sunset views. INSPIRED BY HISTORY The authentic colonial-era design and ornate furnishings of La Veranda are a tribute to founder Madame Catherine’s storied family connection to Phú Quôc and Indochine. Raised in Phnom Penh and on the picturesque waterways surrounding Tonlé Sap Lake, Madame Catherine spent decades travelling the world before returning to build a home for her retirement on the idyllic island of her ancestors. Her childhood during the height of French rule inspired every detail in her designs for an authentic 1920s French colonial-style mansion – La Veranda’s charming main house. AWARDS The first luxury property on Phu Quoc Island, La Veranda landed on the coveted Conde Nast Traveler Hot List on its first year of operations in 2007. After a decade, La Veranda continues to gather praise and accolades from the international travel media and its guests. Go behind the scenes to our Facebook page and find out about the stories behind our property and our most recent awards. • DestinAsian Readers’ Choice Awards 2025 – Top 10 Best Vietnam Resort • Travel + Leisure Luxury Awards 2025: 1 Best Hotel Spa / 4 Best Beach & Island Resort • World Travel Awards 2024 – Asia’s Leading Boutique Resort
Quy mô: 
Tran Hung Dao Street, Ward 7, Duong Dong Town, Phu Quoc Island, Vietnam
Thông tin liên hệ
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