Guest Service Center Host

 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

 Maintains positive guest and colleague interactions with good working relationships.

Operational

 Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

 Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

 Connects local and international calls quickly, courteously and accurately.

 Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.

 Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.

 Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.

 Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.

 Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.

 Accepts and relays messages for guests and hotel personnel.

 Projects the image of courteous, friendly service at all times.

 Answers and connects all incoming calls from both in and out of house.

 Coordinates with Concierge and Front Desk with pending messages, faxes, etc.

 Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

 Provides general information to guests when necessary.

 Takes accurate messages, morning call requests, reservations and orders for/from guests.

 Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.

Other Duties

 Attends and contributes to all training sessions and meetings as required.

 Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.

 Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.

 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.

 Ensures high standards of personal presentation and grooming.

 Responds to changes in the Communications function as dictated by the industry, company and hotel.

 Carries out any other reasonable duties and responsibilities as assigned.

• Mức lương hấp dẫn
  Attractive salary
• Phụ cấp cho giai đoạn tiền mở cửa
  Pre-opening allowance
• Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
  Relocation allowance
• Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
  Annual home leave allowance
• Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
  Service charge allowance during pre-opening
• Được cung cấp nhà ở tại Nhà nhân viên
  Staff accommodation
• Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
  3 meals per day including days off
• 14 ngày phép năm
  14 annual leave days
• Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
  Social and Health insurance as per local law
• Chương trình đào tạo và phát triển
  Training and development plan
• Được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt
  12 complimentary room nights at Hyatt properties worldwide

• Tốt nghiệp Trung cấp/Cao đẳng/Đại học ngành Du lịch – Khách sạn hoặc các ngành liên quan.
  Diploma, College or University degree in Hospitality, Tourism or related fields.
• Ưu tiên có kinh nghiệm Lễ tân/Guest Services; không bắt buộc nếu có kỹ năng giao tiếp tốt và thái độ tích cực.
  Experience in Front Office/Guest Services preferred; not mandatory if communication skills and attitude are strong.
• Giao tiếp thân thiện, chuyên nghiệp và có tinh thần phục vụ khách hàng.
  Friendly, professional and guest-service oriented communication style.
• Thành thạo tiếng Anh giao tiếp; biết thêm ngoại ngữ khác là lợi thế.
  Good English communication; additional languages are a plus.
• Có khả năng sử dụng PMS; ưu tiên biết Opera/Hyatt Systems.
  Able to use PMS; experience with Opera/Hyatt systems is preferred.
• Kỹ năng xử lý tình huống nhanh nhẹn và làm việc tốt dưới áp lực.
  Quick problem-solving skills and ability to work well under pressure.
• Sẵn sàng làm việc theo ca, bao gồm tối, cuối tuần và ngày lễ.
  Willing to work shifts, including evenings, weekends and public holidays.

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.