Assistant Housekeeping Manager/ Trợ lý Quản lý Buồng phòng

The Assistant Housekeeping Manager supports the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back-of-house areas are maintained in accordance with hotel standards. This role focuses on day-to-day supervision, quality control, staff coordination, and inter-departmental communication to ensure smooth operations and high guest satisfaction.

Key Responsibilities:

• Constantly remind and meet with all Housekeeping staff importance of Standard Operating Procedures for all areas of responsibility.

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel and share results with the team

• Work with Engineering to maintain areas of the hotel to the highest standards.

• Conduct daily briefings and monthly meeting with all Supervisors with Senior Executive Housekeeper/Housekeeping Manager

• Coordinate with outside contractors relating to his/her department ensuring that they follow all hotel policies

• Assist in overseeing the operations of Laundry and Linen, Flower and Decoration, Mini Bar

Team Management

• Interview, select and recruit Housekeeping employees with final approval from the Executive Housekeeper.

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind-anticipated business.

• Prepare monthly report for monthly attendance in preparation for payroll

• Assist in monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues.

• Manage organization and cleanliness of departmental areas by conducting daily walk through

• Perform other duties assigned by the Management

• Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
• Competitive salary and service charge based on experience and ability.
• Top-tier service charge and 100% salary during the probation period.
• Offer accommodation and meals for candidates from other provinces.
• Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
• 24/7 insurance coverage from the first day of probation.
• Full benefits under labor laws.

• Diploma in Tourism / Hospitality Management.
• Minimum 5 years of Housekeeping experience, including at least 1 year in a management role, preferably with an international brand or 5-star hotel/resort.
• Good command of English is preferred.
• Strong leadership, interpersonal, communication, and problem-solving skills.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.
• Submit CVs to email: Nhatminh.truong(a.còng)move********* |Linh.hoang(a.còng)acco*****
• Submit CVs to via Zalo : 0905****** ( Ms.Minh ) | 0388****** ( Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.