Guest Relation Officer

• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Trace relevant statistics about the clientele
• Coordinate and supervise all activities for guests
• Assist with check-ins/check-outs of clients
• Greet Guests upon arrival
• Welcome guests upon arrival, ensuring a smooth check-in process
• Provide personalized service and build strong guest relationships
• Support guests with special occasions, such as anniversaries or birthdays, by coordinating personalized experiences
• Provide information on resort services, local attractions, restaurants, assist guests with reservations, special requests, and general inquiries
• Offer recommendations for resort activities, dining, and local attractions
• Handle guest complaints and feedback professionally, ensuring prompt resolution
• Maintain a visible presence in the lobby and key guest areas to assist and engage with guests
• Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requests efficiently
• Stay updated on resort facilities, promotions, and operational changes to provide accurate information
• Assist in any additional tasks assigned by the Assistant / Guest Relations Manager

• Competitive salary / Mức lương hấp dẫn
• At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
• Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
• 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
• 13th month salary/ Chế độ thưởng thường niên (lương tháng 13)
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
• Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.

• Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
• Growth mindset: You believe that you can always improve and develop skills by facing challenges, learning from mistakes, and genuinely listening to feedback.
• Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills.
• Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.
• Consistency: You make sure consistent service is provided and quality always meets the standards set by the resort.
• Team player: You work together with the team towards a common goal, understand the importance of your role within the team, and are always willing to support your colleagues.

Qualifications

• High School or Diploma in Hotel Administration, Hotel Management, or equivalent

Experience

• 1 year of experience in front office/guest services operations, or an equivalent combination of education and experience