Front Office Manager - Trưởng bộ phận Tiền sảnh

- Act as the senior decision-maker on duty, proactively managing escalated guest issues, service recovery, and operational challenges.

- Maintain a visible leadership presence at the lobby and guest-facing areas to ensure service consistency and brand representation.

- Collaborate closely with Housekeeping, Engineering, Sales, Revenue, and Reservations to ensure seamless guest journeys.

- Drive upselling initiatives and promote revenue awareness within the Front Office team.

- Monitor guest feedback across online platforms and ensure timely, professional responses to enhance the hotel’s reputation.

2. Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.

3. Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.

4. Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.

5. Phúc lợi: Benefit:

- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.

- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.

- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.

- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.

- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.

- Bachelor’s Degree in Hospitality Management, Business Administration, Tourism, or a related field.

- Minimum 5–7 years of Front Office experience within 4–5 star hotels.

- At least 3 years in a supervisory or managerial role.

- Strong command of English (spoken and written); additional languages are an advantage.

- Experience working in an international or luxury hotel environment is preferred.