Assistant Outlet Manager

2.1 Daily Operations

• Supervise daily operations before, during, and after service shifts

• Ensure all service areas, bar, and back of house meet hygiene and food safety standards

• Monitor table setup, equipment, staff uniforms, and service conduct according to SOP

• Coordinate between Front of House and Back of House to ensure service flow and food quality

• Proactively handle operational issues during service

• Maintain consistent brand image throughout the restaurant

2.2 Guest Experience Management

• Oversee service quality on the floor

• Proactively engage with guests and build strong customer relationships

• Handle guest complaints and feedback professionally and diplomatically

• Ensure staff have strong menu knowledge and service standards

• Lead upselling and cross selling activities

• Monitor guest satisfaction and propose service improvements

2.3 Team Management and Training

• Staff scheduling and shift allocation

• Train new staff on operations, service standards, and Laluna culture

• Conduct pre shift briefings and post shift summaries

• Monitor staff performance, attitude, and engagement

• Build a disciplined, positive, and professional team culture

• Recommend rewards, coaching, and corrective actions when needed

2.4 Revenue, Cost and Inventory Control

• Support daily revenue monitoring

• Control waste, loss, and operational costs

• Monitor inventory levels and par stock

• Support promotions, seasonal menus, and new menu launches

• Propose sales strategies and upselling initiatives aligned with brand direction

2.5 Reporting and Operational Improvement

• Prepare shift and operational reports

• Identify operational issues and risks

• Propose improvements to SOP and service processes

• Participate in building standardized operational systems for Laluna

• Service charge and bonuses

• Professional and dynamic working environment

• Clear career path to Restaurant Manager and higher positions

• Structured training and development

• Opportunity to participate in training courses from expert instructors.

• Full benefits according to company policy and labor regulations

• Minimum 1 year experience in a similar role within F&B industry

• Strong understanding of restaurant operations

• Proven leadership and frontline team management skills

• Strong communication and problem solving abilities

• Strong customer service mindset

• Ability to work under pressure and flexible shifts

• Proficient in POS systems and basic reporting tools

Preferred qualifications

• Experience in cafe, brunch, or casual dining concepts

• Basic English communication skills

• Experience serving international customers