Guest Relations Agent

• Welcome guests and provide a warm, professional check-in experience.
• Serve as the primary contact for VIPs, ensuring all departments are briefed on their needs.
• Manage the Guest Relations Desk, addressing inquiries and requests promptly.
• Coordinate with departments to ensure rooms meet the highest quality standards.
• Anticipate guest needs and handle complaints with empathy and professionalism.
• Maintain current knowledge of hotel services, amenities, and local attractions.
• Arrange personalized experiences and coordinate special guest requests.
• Maintain accurate guest records and preferences in the Property Management System.

• Part of Ennismore and Sun Hospitality and Entertainment Group
• Competitive wages, Global brand and career growth
• Accommodation and flights provided
• Unique All-Inclusive Concept & Prime Location
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
• Excellent discounts across Ennismore & Accor properties globally

• Proven experience in guest relations within hospitality, leisure, or entertainment.
• Excellent command of English; additional languages are a plus.
• Strong interpersonal skills with the ability to build rapport with diverse guests.
• Ability to handle challenging situations and resolve conflicts effectively.
• Exceptional personal presentation and professional demeanor.
• Proficient in Property Management Systems (PMS) and Microsoft Office.
• Flexible to work various shifts, including weekends and holidays.
• Knowledge of Vietnamese culture and local Phu Quoc attractions.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: hc428-hr(at)rixos.com
• Contact us via phone: 0356 986 654 (Zalo)

Please note: Only shortlisted candidates will be contacted.