GUEST EXPERIENCE DIRECTOR (EXPATRIATE)

To guarantee the Brand Standards are being followed.

To give inductions and re-inductions to the staff related to quality tools and service.

Guarantee the associates know and transmit to the customer the Brand Service Culture (Operating procedures, storytelling, and Brand phraseology).

Participate actively to design the strategy to increase additional income (upselling).

Promote, coordinate and implement ideas to improve sustainable development and to increase the social contribution, inform to the customers through the different channels.

Prepare an action plan on the results of the Mystery Guest, with Heads of Department and General Manager.

Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, collaterals, etc.).

Adapt the sensorial experience at the hotel, following the Brand guidelines, to promote other revenues creating good environments that will generate the customers to stay and consume (music, aroma, decoration, lighting, personality and control other physical aspects).

To conduct random inspections through the different public areas.

Perform related duties and special projects as assigned by the BODs.

Competitive salary based on experience and performance.

100% salary during the probation period.

Holiday bonuses, annual performance bonuses, and productivity incentives.

Modern, professional working environment with strong growth potential.

Annual management teambuilding programs and various group engagement activities.

Opportunity to work within a professional hospitality group operating over 15 four- and five-star hotels and resorts nationwide.

At least 02 years of experience in similar position, Front Desk experience is preferred

Degree in Hospitality management, Tourism management or related major

Excellent office computing skill, Hotel related applications

Fluent in English, a second language will be an advantage

Team Player with excellent interpersonal skills

Good negotiation and problem-solving skills

Please submit CV in English via Hoteljob