Grand Service Agent

• Provide excellent guest service in handling high call volume while being proficient in the computerized system.
• Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
• Receive and administer wake up calls in a warm and timely manner.
• Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
• Be well versed on city attractions and able to give directions.
• Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
• Accurate, professional, prompt, friendly and courteous on all guest calls.
• Educated and trained on emergency procedures executing them calmly and efficiently.
• Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.

Nhân viên sẽ được hưởng các chính sách phúc lợi vô cùng hấp dẫn khi làm việc tại The Grand Ho Tram:

Tiền Lương

Bảo Hiểm: An Sinh, Thất Nghiệp, Sức Khỏe Và Tai Nạn

Ngày Nghỉ Và Thời Gian Nghỉ

Làm Việc Ngoài Giờ

Giao Tiếp

Chương Trình Hỗ Trợ Đào Tạo

Học Hỏi Và Phát Triển

Cơ Hội Việc Làm

Chế Độ Giảm Giá Cho Nhân viên

Các Sự Kiện

Bữa Ăn Cho Nhân viên

Các Chương Trình Ghi Nhận

• One year working experience is preferred.
• Vocational School Certificate is preferred.
• Microsoft Office knowledge is preferred.
• Must present a well-groomed appearance.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
• Exceptional and professional communication skills, both oral and written.
• Organized, can multi-task, good problem solving skills and detail-oriented.