[BANYAN] F&B_Outlet Supervisor

At Garrya, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.
As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Supervise daily restaurant operations to ensure smooth and efficient service delivery. / Giám sát hoạt động hằng ngày của nhà hàng, đảm bảo quy trình phục vụ diễn ra trơn tru và hiệu quả.
• Ensure service standards, food quality, and guest experience are maintained in accordance with resort SOPs. / Đảm bảo tiêu chuẩn phục vụ, chất lượng món ăn và trải nghiệm khách hàng theo SOP của resort.
• Maintain hygiene, food safety, and restaurant presentation in line with brand standards./ Kiểm soát vệ sinh, an toàn thực phẩm và hình ảnh nhà hàng theo tiêu chuẩn thương hiệu.
• Coordinate with Kitchen and other departments to ensure seamless service quality./ Phối hợp với bộ phận Bếp và các bộ phận liên quan để đảm bảo chất lượng dịch vụ đồng bộ.
• Handle guest feedback and complaints professionally and promptly. / Xử lý phản hồi và khiếu nại của khách một cách chuyên nghiệp và kịp thời.
• Prepare and manage duty rosters for service staff based on operational demands./ Sắp xếp và quản lý lịch làm việc cho nhân viên phục vụ phù hợp với tình hình kinh doanh.
• Train and coach staff on service procedures, communication skills, and upselling techniques. / Đào tạo và hướng dẫn nhân viên về quy trình phục vụ, kỹ năng giao tiếp và upselling.
• Monitor staff performance and ensure compliance with service standards and regulations. / Giám sát hiệu suất làm việc và đảm bảo tuân thủ nội quy, tiêu chuẩn dịch vụ.
• Foster a positive, professional, and team-oriented working environment. / Xây dựng môi trường làm việc tích cực, chuyên nghiệp và tinh thần làm việc nhóm.

• 12 days annual leave; 2 day-offs per week
• 100% Service charge (applicable to locals)
• Guarantee 100% payment to Employee's Social welfares
• Annual bonus & 13th-month salary (subject to business conditions)
• Private healthcare with PVI
• Uniforms, meals on duty and staff-house accommodation are provided free-of-charge
• Up to $2000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay
• Officer Check allowance for meals
• Development programmes in a Supervisory role: UPLIFT, Essential English online learning
• Monthly participation into Banyan's 8 Pillars of Wellbeing programme
• Access to gym facilities

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob