Reservation Supervisor | Giám sát đặt phòng

The Reservation Supervisor is responsible for overseeing the reservation operations to ensure an efficient, organized, and professional booking system that maximizes room occupancy and revenue while delivering personalized service to guests.

Maintaining Standards

• Oversee all reservation activities to ensure an efficient and organized system of booking rooms, maximizing occupancy and revenue.
• Ensure prompt and professional responses to reservation requests, inquiries, and guest communications.
• Supervise and guide the reservations team in daily operations and guest communication.
• Coordinate closely with Front Office, Residences, Housekeeping, Sales, and other departments regarding room status, guest arrivals, VIPs, and special requests.
• Manage room allocations and ensure guest preferences and special requests are properly arranged.
• Monitor booking pace, occupancy levels, and reservation trends to support revenue optimization.
• Prepare weekly and monthly occupancy forecasts and report to management.
• Maintain strong relationships with travel agents, online travel agents (OTAs), and global reservation networks.
• Identify training needs and provide training and guidance to reservations team members.
• Ensure all reservation policies, procedures, and company standards are followed.
• Perform other duties and special assignments as requested by management.

Xe đưa đón 2 chiều Phan Rang – Amanoi / 2-way shuttle bus between Phan Rang and Amanoi
Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non-local employees
1,5 ngày nghỉ mỗi tuần / 1.5 days off per week
12 ngày phép năm / 12 annual leave days per year
Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation
Quà sinh nhật dành cho nhân viên/ Birthday gift for employees

Thu nhập & đãi ngộ | Compensation & Rewards

Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
Thưởng hiệu suất công việc/ Incentive / performance bonus
Thưởng cuối năm dựa trên kết quả kinh doanh/ Year-end bonus based on business performance

Phát triển & đặc quyền | Development & Privileges

Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs
Ưu đãi ăn uống cho nhân viên/ Employee dining discounts
Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties

• Bachelor’s degree or Diploma in Hospitality Management, Tourism, Business Administration, or related fields
• Minimum 3–5 years of experience in Reservations, Front Office, or Revenue operations in a hotel or resort.
• Previous supervisory experience is preferred.
• Strong knowledge of reservation systems and hotel PMS.
• Good understanding of occupancy forecasting, booking pace, and revenue management principles.
• Excellent communication skills in English and Vietnamese. Chinese or Korean language is a plus
• Strong leadership, organization, and problem-solving skills.
• Professional appearance and service-oriented attitude.
• Ability to work under pressure and manage multiple tasks effectively.

CV

Qualifications