Guest Experience Maker (Japanese Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Nhật)

• Deliver personalized guest service in line with Six Senses’ vision, values, and brand standards, with a focus on Japanese-speaking guests.
• Coordinate guest arrivals, departures, transfers, and warm welcome arrangements.
• Handle guest requests, reservations, activities, and in-villa dining arrangements efficiently.
• Maintain accurate guest profiles, preferences, and service records in the system.
• Coordinate closely with internal departments to ensure seamless guest experiences.
• Assist with spa bookings, billing, luggage handling, and valet services.
• Proactively collect guest feedback, resolve concerns professionally, and ensure high guest satisfaction.
• Maintain excellent grooming, service quality, and professional standards at all times.

• 100% salary during the probation period (2 months).
• Monthly allowance: VND 2,400,000.
• Competitive Service Charge.
• Seniority bonus after every 12 months of service.
• Attractive year-end and Lunar New Year bonuses.
• Social Insurance contribution based on 100% of salary.
• 24/7 personal accident insurance from the first working day.
• Annual home leave air ticket support.
• Relocation allowance.
• Staff accommodation provided.
• Uniforms and laundry service provided.
• Staff meals and transportation provided.
• Global training opportunities and career development with Six Senses & IHG.

• Completed High School education is required.
• Hospitality degree from a recognized hospitality school preferred
• One year of experience in a similar role in a high end resort.
• Advanced Opera PMS system and POS.
• Knowledge of Front Office Department procedures.
• Good command over written and spoken English.
• Willingness to learn new skills and work hard.
• Ability to work under pressure.
• Dealing with high end guests.
• Flexible working hours with extra hours requires.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0972 936 394 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.