Spa Supervisor cum Trainer

Role

The Spa Supervisor cum Trainer is responsible for overseeing daily spa operations while ensuring service excellence through continuous training, coaching, and development of spa team members in alignment with luxury hospitality standards.

Responsibilities

• Supervise daily spa operations to ensure smooth, efficient, and high-quality service delivery
• Lead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences
• Conduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette
• Develop and implement training plans, SOPs, and competency assessments for spa team members
• Monitor therapist performance and provide coaching, feedback, and development plans
• Ensure all treatments are delivered in accordance with brand standards and hygiene protocols
• Handle guest feedback, complaints, and recovery actions professionally and promptly
• Coordinate scheduling of therapists to maximize productivity and guest satisfaction
• Support recruitment, onboarding, and induction training for new spa associates
• Maintain training records, reports, and compliance with learning & development requirements
• Collaborate with Spa Manager and other departments to enhance overall guest wellness experience
• Ensure spa facilities, equipment, and products are well-maintained and fully stocked
• Promote upselling of spa services and retail products to achieve revenue targets

Xe đưa đón 2 chiều Phan Rang – Amanoi / 2-way shuttle bus between Phan Rang and Amanoi
Nhà ở, dịch vụ giặt ủi cho nhân viên ở xa/ Accommodation, laundry provided for non-local employees
1,5 ngày nghỉ mỗi tuần / 1.5 days off per week
12 ngày phép năm / 12 annual leave days per year
Tham gia bảo hiểm xã hội theo luật trong thời gian thử việc./ Social insurance in accordance with the law during probation
Quà sinh nhật dành cho nhân viên/ Birthday gift for employees

Thu nhập & đãi ngộ | Compensation & Rewards

Hưởng 100% lương & Phí phục vụ trong thời gian thử việc/ 100% salary & Service charge during probation
Phí phục vụ cố định hàng tháng/ Fixed monthly service charge
Thưởng hiệu suất công việc/ Incentive / performance bonus
Thưởng cuối năm dựa trên kết quả kinh doanh/ Year-end bonus based on business performance

Phát triển & đặc quyền | Development & Privileges

Cơ hội đào tạo và phát triển nghề nghiệp/ Career development and training opportunities
Chương trình ghi nhận & khen thưởng nhân viên/ Employee recognition and award programs
Ưu đãi ăn uống cho nhân viên/ Employee dining discounts
Trải nghiệm và đặc quyền trong hệ thống Aman Group/ Privileges and experiences within Aman Group properties

• Diploma or Degree in Spa Therapy, Wellness, Hospitality, or related field
• Minimum 3–5 years of experience in a luxury spa environment, with at least 1–2 years in a supervisory or training role
• Strong knowledge of spa treatments, massage techniques, and wellness concepts
• Proven experience in training delivery, coaching, and team development
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• High attention to detail and commitment to service excellence
• Ability to work flexible hours, including weekends and holidays
• Good command of English (spoken and written); additional languages are an advantage
• Professional appearance and grooming aligned with luxury hospitality standards

CV

Qualifications