[NOVOTEL PHU QUOC RESORT] Assistant Front Office Manager - Trợ lý Quản lý Lễ tân

Assist and replace the Front Office Manager in the following:

- Oversee the operational activities of the front office & guest service teams

- Maintain good interpersonal relationship with Hotel guests and partners

- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

- Effective supervision of all guest arrivals and departures ensuring that room allocations and check

in/check-out processes follow set procedures and are customer focused

- Effectively use the results and feedback from guest questionnaires and Tripadvisor to improve product and service delivery

- Actively participate in the selection and recruitment of the team

- Implements guidelines, policies and procedures for the operating departments

- Ensures optimal compliance with corporate audit & reporting guidelines

• Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
• Relocation Allowance: Hỗ trợ chi phí nhận việc.
• Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
• Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
• 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
• Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
• AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
• 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.

Knowledge and Experience:

- Diploma education or similar educational qualification

- Clean criminal record

- Minimum 2 years of experience in a management position in the hotel or related field

- Good reading, writing and oral proficiency in English language

- Ability to speak other languages and basic understanding of local languages will be an advantage -Good working knowledge of MS Excel & Word

Competencies:

- Strong leadership, interpersonal and training skills

- Strong health and agile manner

- Good communication and customer contact skills

- Results and service oriented with an eye for details

- Ability to multi-task, work well in stressful & high-pressure situations

- A team player & builder

- A motivator & self-starter

- Well-presented and professionally groomed at all times

Liên hệ 0297 626 0999 hoặc 0399 868 783