Front Office Supervisor

Hạn nộp: 18/05/2026
Mức lương: 12 - 20 triệu

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
17/04/2026 18:02

Mô tả công việc

1. Supervises and responsible for the Front Office Receptionist and the Front Cashier operation for each shift.
2. Monitors the work process and performance of the Front Office staff.
3. Liaises with other Departments, especially, Housekeeping Department to ensure the smooth co-ordination.
4. Ensures that all guest services, e.g. Concierge, Telephone Operator etc. are efficiently and courteously provide to the hotel guests and co-operates fully with the respective supervisor.
5. Co-operates with the Sale and Marketing Department on the requests for room and information, as well as in the inspection.
6. Motivate and instills professional pride and confidence in all Front Office staff.
7. Participates in the guest registration and guest departure process, as well as reservation duties as the team leader.
8. Handle guest complaints tactfully in the absence of Front Office Manager / Assistant Manager.
9. Monitors the guest service aspect all Front Office Cashier staff and also handles any cashiering matters whenever required.
10. Responsible for Front Office staff schedule, meal breaks and staff performance.
11. Performs assignment whenever delegated by the Front Office Manager with enthusiasm and energy.

Quyền lợi được hưởng

Competitive salary and allowances as per company policy.

Professional training and development opportunities.

Full insurance and benefits in accordance with the Labor Law.

Professional working environment.

Yêu cầu công việc

Bachelor's degree in Hospitality Management or related field.

Minimum 5 years of Front Office experience in a 4-5-star hotel, with at least 2-3 years in a supervisory or assistant manager role.

Excellent command of English and Vietnamese (both written and spoken).

Proficient in Opera PMS or similar hotel management systems.

Strong knowledge of front office procedures and revenue management principles.

Strong leadership, problem-solving, and decision-making skills.

Excellent interpersonal and communication abilities.

Calm under pressure, detail-oriented, and guest-focused.

Yêu cầu hồ sơ

CV via Hoteljob

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5 ĐÁNH GIÁ

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Lancaster Legacy Hotel and Serviced Apartment

Theo dõi

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Quy mô: 100 - 499
230 Nguyễn Trãi, Phường Cầu Ông Lãnh, Tp. HCM
Lancaster Legacy Hotel & Apartments redefines luxury urban living in the heart of the city, offering an unparalleled blend of premium hospitality and refined residential comfort. Soaring 38 stories across three iconic towers, the development presents 749 exquisitely appointed hotel rooms and serviced apartments, ranging from elegant one-bedroom units to expansive three-bedroom residences. Each space is designed to offer panoramic views of the dynamic cityscape, providing a serene sanctuary for every guest. This unique dual concept makes Lancaster Legacy the perfect choice for discerning leisure travelers, relocating families, and corporate executives on short or extended stays. The property is complemented by distinguished dining and social venues, alongside flexible event spaces designed for both grand celebrations and focused business meetings. True to its name, every experience is curated by Lancaster The Master, whose dedicated butler service embodies a philosophy of deep understanding and meticulous attention to detail, ensuring every stay becomes a personal legacy.