[NOVOTEL PHU QUOC RESORT] Front Office Manager - Quản lý Lễ tân

• Monitor, control and directly impact the room situation in connection with reservation, daily occupancy and room’s availability to ensure maximum revenue through effective yield management.
• Provide necessary input and vision to key departments to ensure correct room rates, business segmentation and occupancy are achieved as per the business plan.
• Participate in the inspection and checking the preparation for VIP’s, and ensure that they will receive proper treatment as VIP during their stay.
• Responsible for setting the department training tools such as Job Descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations.
• Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure.
• Keeps total control of the daily room inventory, all room reservations and extensions during peak occupancy. Keep control over the rooms sold and decides closing dates.

• Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
• Relocation Allowance: Hỗ trợ chi phí nhận việc.
• Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
• Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
• 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
• Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
• AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
• Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
• 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.

Knowledge and Experience:

• Diploma education or similar educational qualification
• Clean criminal record
• Minimum 2 years of experience in a management position in the hotel or related field
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel & Word.

Competencies:

• Strong leadership, interpersonal and training skills
• Strong health and agile manner
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times.