Reservation Sales Supervisor

1. To have a comprehensive and in depth knowledge of hotels products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, golf and other services.

2. Keep up to date and communicate hotel marketing directions and promotions.

3. Be fully aware at all times of the selling strategy, rates and booking status of the hotels and ensure timely and accurate communication of this to all concerned departments.

4. Attend daily briefing in the absence of reservations manager.

5. Ensure correct and consistent workflow in the reservation office and be actively involved in ensuring quality controls with both external and internal clients.

6. Have good level of expertise and understanding of inventory management.

7. To be able to read and understand all reservation reports and forecasts.

8. Be fully aware of and adhere to all the hotels safety and security policies.

9. Assist with the reduction of abandoned call ratios of incoming call volumes.

10. Able to manage inventory restrictions when required.

11. Continually monitor the room inventory status of the hotel

12. Assist in implementing training programs for reservation sales agents.

13. Be actively involved working towards achieving goals and encourage total team effort to meet targets

14. Work closely with sales and event management on the maintenance of group blocks

• Attractive benefits

• Accommodation, transportation, meals and uniforms provided

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group

1. At least 1 years experience in similar position
2. Ability to perform clerical duties
3. Strong administration skills

- CV with recent updated photo together with expected salary.

- Scanned relevant certificates, diplopmas, the updated CV in English to us or apply directly via Hoteljob

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