Human Resources Supervisor

Compensation & Benefits (C&B)

• Oversee and administer monthly payroll preparation, attendance records, leave balances, service charge, and employee benefits in coordination with Finance.
• Ensure payroll accuracy, confidentiality, and timely submission in compliance with hotel policies and Vietnamese labor regulations.
• Monitor and validate time attendance, overtime, public holidays, annual leave, and other payroll-related data through the HRIS system.
• Administer social insurance, health insurance, unemployment insurance, personal income tax, and other statutory benefits in accordance with local regulations.
• Prepare employment contracts, contract renewals, salary adjustment letters, promotion letters, and other employment-related documentation.
• Maintain and update employee records and HR databases accurately and confidentially.
• Prepare monthly HR reports including headcount, turnover, absenteeism, manpower cost, and other HR metrics for hotel management and corporate office.
• Support annual salary review, budgeting, and compensation benchmarking exercises.
• Ensure all HR administrative processes are compliant with labor law, company policies, and audit requirements.
• Act as HRIS and time attendance system (Cadena) administrator for payroll and employee data management.

Recruitment & Talent Acquisition

• Coordinate the full recruitment cycle including job posting, candidate sourcing, screening, interviews, reference checks, and onboarding.
• Partner with department heads to identify staffing needs and ensure timely recruitment for operational requirements.
• Maintain recruitment channels and develop relationships with hospitality schools, recruitment agencies, and online job platforms.
• Conduct interviews for supervisory and line-level positions and support hiring managers throughout the selection process.
• Prepare employment offers and onboarding documentation for new hires.
• Organize and facilitate employee orientation and onboarding programs to ensure a positive employee experience.
• Maintain an active talent pipeline for operational and critical positions.

Employee Relations & HR Operations

• Support employee engagement activities, staff welfare programs, recognition initiatives, and internal communications.
• Conduct exit interviews and provide analysis on employee turnover trends and retention opportunities.
• Assist in handling employee disciplinary procedures and investigations in line with company policies.
• Coordinate employee activities, celebrations, CSR events, and staff communication programs.
• Ensure staff notice boards, internal communication platforms, and HR announcements are updated regularly.
• Support annual performance appraisal processes and HR initiatives as assigned.

Compliance & Administration

• Ensure all employee files, contracts, and HR documentation are properly maintained and secured.
• Coordinate work permit, visa, and temporary residence card processes for expatriate employees where applicable.
• Support labor inspections, audits, and compliance reviews.
• Coordinate annual health check-ups and other statutory employee welfare requirements.
• Ensure confidentiality of all employee and company information.

Administrative Responsibilities

• Ensure work permits and visa requisitions for expat staff are requested, extended, and canceled within the appropriate timeline.
• Manage the annual physical check-up for Hotel Staff.
• Manage time effectively by meeting deadlines.

Human Resources Responsibilities

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
• Develop yourself continuously to become a better executive.
• Understand company rules, regulations, and basic labor laws.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Coordinate with others to help achieve the company’s goals.

Relationship

• Report to the Human Resources Manager and work closely with designated Corporate Executives, if applicable.
• Coordinate with other colleagues to ensure smooth operations and activities.
• Interact with clients, guests, government officials, suppliers, and key individuals in the community to promote the hotel.
• Communicate effectively with guests.

Others

• Engage in continuous learning through your Individual Development Plan (IDP).
• Carry out any other duties assigned by your superior.

Accountabilities

• Represent Dusit’s brand and values at all times. Establish relationships first and foremost and deliver an exceptional guest experience while promoting Thai graciousness.

Company Culture

• Communicate and fully embrace the company’s culture (Vision, Mission, and Values), led by example, and cascade these values to your subordinates. Be “Proud to belong and to contribute.”

Confidentiality

• Ensure the confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic.
• Adhere to the Dusit Internet and Email Policy.
• Ensure that all hotel customer and staff information or transactions remain confidential during and after employment with the company.

• Professional working environment
• Attractive benefits to be discussed directly during the interview
• 100% service charge during probation period
• Uniforms, parking, and free shift meals provided
• Training in a 5-star international standard environment
• 45 working hours per week, including a 1-hour break between shifts

• Minimum education of a Bachelor's degree in Human Resources Management or a relevant discipline.
• At least 2 years of comprehensive HR experience, preferably in hospitality.
• Familiar with Cadena HRIS system
• Strong knowledge of HR principles and practices.
• Proficient in English, both written and spoken.
• Computer literate.
• Professional disposition with excellent communication and interpersonal skills.